Amazon Updates Dietary Supplements Policy To Require 3rd Party Testing, Inspection, & Certification

Liz Morton
Liz Morton


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Amazon is making changes to their dietary supplements policy, requiring products to be verified through a third-party Testing, Inspection, and Certification (TIC) organization, effective April 2, 2024.

The notice was posted to the Amazon Seller Forum on the day it took effect, leaving no time for potentially impacted sellers to make adjustments or submit any required documentation.

"We’ve updated the policy on dietary supplements to meet safety standards in our store. Effective April 2, 2024, dietary supplement products need to be verified through a third-party Testing, Inspection, and Certification (TIC) organization.

The Manage Your Compliance dashboard shows listings for dietary supplements that require your action along with the due dates under Compliance status. Listings may be subject to removal if they are not confirmed as being compliant with our policy by the specified due date.

To ensure that your listings are compliant with our policy, you must use the Manage Your Compliance dashboard to initiate a test for each product with one of the third-party TIC organizations. Once testing is requested, you’ll work directly with the third-party TIC organization to complete the testing of your products. For testing instructions, go to the Manage Your Compliance dashboard and select Add or appeal compliance.

Once we receive a test result that confirms compliance with our policy, your product will be eligible for sale on Amazon."

Amazon will be hosting a live webinar April 17, 2024, at 11:00 a.m. Pacific Time to answer questions and cover policies on selling dietary supplements.

Sellers in the forum looking to be proactive about compliance asked if they could uploade the required documents now, but have not yet received a response from Amazon moderators.

"Is there a way to proactively upload these documents to prevent disruptions to your listings? I've never understood why we need to wait for Amazon to pull down listings in order to provide the documentation they want. Listings will go go down for 3-5 days minimum even if you have the documents immediately ready to submit."

And some sellers in the Sellers Ask Sellers community were skeptical this policy change would be implemented since Amazon had previously attempted it but had received significant pushback due to the requirements being more than what FDA guidelines call for.

[AMZ] Changes to dietary supplements policy
To be fair, we should probably recognize that it has long not been particularly unusual for this or that News Headline to specify a same date-as-published sea change in policy - nor for one to be even more laggardly than that. The most recent example of the latter phenomenon is exemplified by the 28Mar`24 News Headline “Policy update for automotive and marine emissions tuners” @ https: //sellercentral.amazon.com/gp/headlines.html?id=GQP25PD5B9YC6PBK (emphasis mine): Sigh.

"The last time it failed was because what Amazon was asking for was above and beyond FDA guidelines and so is this so there will be more big industry push back. I can only assume it’s above and beyond because there’s literally nothing anywhere on what the real requirements are, who these TIC organizations are, and what the process is."

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Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.

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trazom
This appears to be largely aimed at the various toxins that are exported from China under the guise of "supplements." Heaven only knows what sort of "certification" is being done at Chinese "labs."

I personally do not ingest anything that is imported from China (remember the antifreeze found in their "toothpaste"?)

At the same time, I cannot help but wonder if Amazon will not soon by unveiling their own brand of supplements. (Something distinct from "Amazon Basics.")

I'm good with anything that drives China out of US markets.
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Recent Comments
Avatar Placeholderwhiteholmesteve7 hours ago
likewise wont be selling on e bay
much too complicated now for a few pounds a year in sales
Avatar PlaceholdereCommerce Pro16 hours ago
Bonanza (or bMarketplace, or whatever they want to call themselves this week) is FINISHED.

They just "killed the golden goose". I imported my 1500+ eBay items to there since it was free. Turned out just to be a lot of work for (maybe) 3 sales a month.

The total fees were higher there before this new $20 a month cost structure, even though they claimed otherwise. When one factors in the 3.49% + 49 cent PayPal processing fees so one can get paid, there went a good chunk of profit.

Now they have boosted their commission to 11%, and still claim that the cost to sell there is less than eBay's. And remember that this does not include payment processing. WHY?? Makes no sense at all.

On eBay, for $27.95 a month, I sell over 100 items there every 30-31 days. Makes ZERO SENSE to pay a site $20 to make just a couple of sales. Since they now allow 50 "free listings", I have trimmed my offerings back to just below that amount. Also had to raise all my prices accordingly to absorb the extra selling costs.

The people who run the show here obviously didn't realize that eBay sellers who imported their listings gave the site a great depth of product, which would attract more buyers. Now that will be gone, because NO ONE will pay them $20 monthly for little to no sales.

The site also has technical issues that they refuse to fix. It was a decent resource to enable the occasional sale, but they will soon be stacked onto the eCommerce trash heap of companies that THOUGHT they could compete with Amazon and eBay. Etsy may also suffer the same fate soon, as many sellers are also leaving their site due to high fees, website issues, and poor management.

Basic eComm rule here: When you do not carry any inventory, and sellers are solely responsible for supplying your site with the goods offered, DON'T BITE THE HAND WHICH FEEDS YOU!!!
Avatar PlaceholderMksowa2 days ago
They need to fix a very broken system full of nasty attitudes. The patrons no longer matter.