Amazon Walks Back Extended Holiday Returns

Liz Morton
Liz Morton


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UPDATE 10-11-22

It appears Amazon didn't walk back very far on this one. While they have not yet returned to provide updated information on the seller forum announcement, the Return Policies help page now says:

About Our Returns Policies - Amazon Customer Service
Amazon.com and most sellers on Amazon.com offer returns for items within 30 days of receipt of shipment.

Extended Returns Information

For the 2022 Holiday Season, most of the items purchased between October 11 and December 25, 2022 can be returned until January 31, 2023.

That means on the front end Amazon moved the effective date from October 7 to October 11 (today!) and on the back end they moved the ending date from December 31 to December 25 - shortening the window for purchases to be eligible by 10 days, but still allowing orders from that time to be returned as far out as January 31, 2023.

The updated extended return policy has been posted to the Amazon community as well.

Holiday Returns Window 2022 - Update
We recently announced an update to the Holiday returns window and are now able to provide additional details. We have revised the return window from past years to ensure most early holiday shoppers’ purchases during the new Prime Early Access Sale will also be eligible. The 2022 extended holid…

Amazon upset sellers last week by announcing extended holiday returns allowing items purchased between October 7, 2022, and December 31, 2022, to be returned through January 31, 2023, but they now say they are adjusting the policy based on seller feedback.

Holiday Returns 2022 - Update
We recently announced that our returns window would be extended in anticipation of customers shopping early for the 2022 holidays. Based on your feedback, we are revising the dates of our holiday returns policy. Customers who start their holiday shopping early at the new Prime Early Access Sal…

We recently announced that our returns window would be extended in anticipation of customers shopping early for the 2022 holidays. Based on your feedback, we are revising the dates of our holiday returns policy.

Customers who start their holiday shopping early at the new Prime Early Access Sale on October 11 and 12 will be able to return most products until January 31, 2023.

We will announce the applicable dates for the 2022 extended holiday returns window shortly.

Returns eligibility for all orders remains the same. For more information on our returns policy and to view the returns eligibility for each category, go to Returns and refunds.

The announcement is worded a bit oddly, but basically it sounds like they are still going to include purchases from the Prime Early Access sale on October 11 and 12 in extended returns, allowing buyer to return most of those products until January 31, but the applicable dates for everything else are "to be determined" and will be announced soon.

While they have yet to give the exact updated timeframe for extended holiday returns, sellers in the Amazon message boards were cautiously optimistic and happy that Amazon responded to their complaints about the previously very long return window.

Given that a previous announcement specified a beginning date of Today for the 2022 Extended Holiday Returns Window (Yes, Virginia, some of us ARE paying attention - and archiving, to boot), this deference to negative pushback might prove to be a welcome sight in our Seller Community.

Provided, at least, that “shortly” means what even the fabled Most Casual Of Observers would be likely to infer…

Yeah got to say as someone who is unrelentingly negative towards Amazon this is a welcome change potentially. I mean it SHOULDN"T have been a thing in the first place given where we are in the pandemic and how bad returns have been this year in shoes and clothing category but it’s still nice to see a response to feedback from sellers. Can’t really think of another time something like this was rolled back.


I'll update as soon as Amazon provides the updated dates. In the mean time, let us know in the comments below what you think of Amazon's about face in response to seller feedback!

AmazonReturns

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Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.

8 comments
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smrtgy1
Well for sellers of electronics it's a deal breaker. It wouldn't be so bad if customers were honest, but unfortunately the bad ones kill the value. Normally returns are 30 days. So if its really for Christmas why was it opened and used for 50 days and a return requested before Christmas. Yes Virginia we can tell when you activated that laptop, tablet, or PC. Next year we will b pulling all of our listings at the start of the extended returns till Black Friday. and Cyber Monday.
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Taani
It doesn’t make sense to not have the extended return window considering most purchases won’t even be open until December 25. If you want us to spend the money here that offer the extended return.
3
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AngieP
If I don't have the extended return - I won't shop for Christmas with Amazon. I don't want stuck with a product that didn't fit. Most stores allow 3-6 months, if you want people to buy from you during the holidays, then you need to offer the same.
5
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Disappointed
My parents live in the middle of nowhere and have to drive hours to do an amazon return. The extended return window amazon offered in 2021 was great because I could ship all the gifts to them and then return any unwanted items after I returned home since I live in a decent sized city. The fact that Amazon has not begun an extended holiday return policy yet is very frustrating.
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ohio216
I would like to buy a TV as a Christmas gift during the sale this week. I would feel more confident if I know that I canreturn it after Christmas if there were a problem or the person didn't like what I selected! I don't need till Jan 31 to decide, but I would like some extended returnability!
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smrtgy1
Part of inflation now. We have to raise our prices to account for non-defective returns. TV's, computers, etc cost us a lot to ship and return shipping cost really hurt.
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mc
@ohio216 That's why I offered ebay's Extended Holiday Returns in 2014, when they had it. This year, a lot of people plan to do their gift shopping early, and knowing they can return after Christmas would be a big plus. IN 2014, when I offered it, I had zero returns, so it ended up costing me nothing, and it might have boosted my early in the season sales, since buyers were confident about returning stuff. But I understand the reluctance many sellers feel when it comes to offering anything like that.
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mc
Much like ebay in 2014. "To earn Top Rated Plus benefits for sales from November 1 through December 31, listings from Top Rated Sellers will need to offer the new holiday return option extending returns to January 31"
As I recall, sellers screamed , (many confused this with a 90 day return policy). ebay rolled back the mandatory part , and only a few sellers ended up offering it. And ebay has never tried it again (Of course, who knows whether they'll try again this year LOL)

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