eBay Ads Module In Seller Hub Overview Glitches, Shows Different Numbers On Reload

eBay sellers say the Seller Hub glitches that started yesterday are continuing with the new Advertising module on the overview page showing different numbers every time it refreshes.

Advertising Information on the Seller Hub (New)

I can’t seem to figure out why this information should change every minute or so. It seems like I have sold perhaps a hundred dollars worth of items if I was lucky enough. one minute later: one minute later: Does anyone understand this?

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I can't seem to figure out why this information should change every minute or so. It seems like I have sold perhaps a hundred dollars worth of items if I was lucky enough.

one minute later:

one minute later:

Does anyone understand this?

Seller Hub Glitches

The numbers coming up for advertising, campaigns, and ROAS In Seller Hub are all incorrect. Is anyone else experiencing this issue?

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The numbers coming up for advertising, campaigns, and ROAS In Seller Hub are all incorrect. Is anyone else experiencing this issue?

eBay launched the new Advertising Dashboard experience in July and has spent plenty of money running paid social media ads promoting the supposed benefits to sellers while completely ignoring questions and concerns about lack of transparency and removal of data that used to be easily accessible in the old version - like whether an ad fee came from Direct vs Halo attribution.

eBay Community Hosts “Ask Me About eBay Ads” Discussion

The eBay Community team is hosting next installment of “Ask Me About” discussion series, taking seller questions about new eBay Ads Experience.

Value Added ResourceLiz Morton

And of course this isn't the first technical issue impacting eBay Ads since the launch of the new dashboard either.

In August, sellers reported problems editing the ad rate in the listing form, causing some to default to expensive suggested rates instead of the rate the seller intended to select.

eBay Promoted Listings Ad Rate Display Error When Editing In Listing Flow 8-28-24

eBay sellers are experiencing problems setting Promoted Listings Ad rates through the listing form flow due to text box display error.

Value Added ResourceLiz Morton

And around the same time, the new eBay Ads Dashboard went completely dark for 12+ hours, leaving sellers with no way to manage campaigns or check performance metrics.

eBay Promoted Listings Dashboard Server Failures Leave Sellers In Dark On Ad Performance

Sellers report eBay Promoted Listings dashboard server failure, spinning blue circle prevents monitoring & managing ad campaigns.

Value Added ResourceLiz Morton

Are you experiencing problems with the Ad Dashboard or module in eBay Seller Hub? Let us know in the comments below!