eBay Buyers Push Back On Ads Inserted In Purchase History
Buyers are expressing their frustration with latest update to the eBay app that inserts intrusive and disruptive ads into purchase history experience.
Hi, how can I get rid of the new very…very annoying ‘frequently bought together’ pop ups when checking my purchases on ebay?
The addition of the "Frequently Bought Together" tile in my purchase history makes it unusable. I look at my purchases history all the time for shipping updates and to see what I paid for items. Having an ad on every other line in the top 5-10 items makes the screen unusable and frustrating.
Please remove this feature ASAP, or provide and opt out feature.
If you really need to have the feature, move it to the bottom of the details screen after you click on your item in purchase history.
It also has duplicates that I can see on the screen.
Hi, just updated my app and instead of multiple repeats of my purchases I’m now getting hundreds of advertisements in my purchase history. These are sponsored advertisements and are making tracking purchases difficult. These advertisements are between each purchase and there are lots of them.
Can anyone tell me how to reverse the update. I’d rather have multiple repeats of things I’ve bought than hundreds of intrusive adverts.
The update appears to be global, with buyers in the UK adding their concerns as well.
What are you doing eBay? Why have you now filled our purchase history section with spam? "frequently brought with this item"...
Keeping track of our purchases is so important and not having that section of the app littered with spam is vital to track past purchases statuses etc...
Why have you added this nonsense? Nobody has asked for it.
Longtime eBay community member EburtonLab suggested using a desktop or mobile browser instead of the app as a temporary workaround and provided tips on how buyers can report their negative experience and provide feedback about this update directly to eBay.
eBay seems to have added those suggestions to the Purchases screen shown in the app.
You can avoid those suggestions by avoiding the eBay app and using a browser to go to ebay.com instead.
Issues with the app can be reported by shaking your phone while the app is active; I think this qualifies as "an issue with the app".
The continued push to monetize every pixel on the site comes as eBay reported a significant slowdown in ad revenue growth in their Q2 2024 earnings report.
As eBay continues to ratchet up take rate through ads and other fees, buyers and sellers both have reported eBay engaging in questionable practices veering uncomfortably close to (and in some cases crossing the line into) dark pattern design practices.
Buyers have complained about post-purchase "You Might Also Like" pop up ads that may lead consumers into placing orders they did not intend to.
Liz Morton
And sellers have questioned "Sponsored Items From This Seller" module that features listings from different sellers as well as Seller Hub pop ups that may inadvertently create expensive cost per click ad campaigns.
Liz Morton
Concerned
