eBay App Glitch Prevents Viewing Original Listings For Sold Items

Liz Morton
Liz Morton


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eBay users report a problem with the app that is preventing them from viewing the original listing details for sold items.

When attempting to access sold listings, the app still presents a link to "see original listing" but when you tap on it, that section just disappears without taking the user to the sold item details.

Can’t view original listing
I redownloaded the latest app but starting today I cannot see the original listing for purchases or watch lists that have ended - not on app or online.

I redownloaded the latest app but starting today I cannot see the original listing for purchases or watch lists that have ended - not on app or online.

“See Original Item” on Solds not working
I’m trying to open some “solds” on listings so I can look at condition and read the descriptions of what is included so I can fairly price my item. I can no longer see others’ sold listings. Is this a new “feature” or have I hit a setting accidentally that made this disappear?

I’m trying to open some “solds” on listings so I can look at condition and read the descriptions of what is included so I can fairly price my item. I can no longer see others’ sold listings. Is this a new “feature” or have I hit a setting accidentally that made this disappear?

I have the same problem. I'm always scratching my head when people on here go into big descriptions about sold items on a post. I can't see them so I have no idea what they are talking about, or how they can see them. I get a message that says it was sold and no longer available to view, even if it was only a day or so old.

Impacted sellers say they are also unable to open links in Terapeak.

I am trying to look up a Dept 56 Sledding Hill. Just wanting to look at some pictures of what others have included and their price points. I’ve tried it on the full website, on the ap, in Terapeak, off Terapeak. I am locked out and it’s kind of freaking me out. This is such a vital part of listing and setting your prices. Maybe I’m in a Test Zone”. Ugh.

I am adding to this thread because I am having the same problem. Can only see the listing, but can't actually open it to look at anything. Same goes for Terapeak - you can't open any of the links to listings.

eBay has not yet acknowledged the issue or provided a timeline for it to be resolved, but sellers say they have been able to use a desktop browser as a work around.

Are you experiencing this issue with opening sold listing details in the eBay app? Let us know in the comments below!

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Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.


Recent Comments
Avatar PlaceholderConcerned3 days ago
It is Slowwwwwww and is more expensive to the buyer. In the past items I have ordered will sit at the hub for around 2 weeks. I avoid ebay unless I cannot get it elsewhere.
Avatar Placeholdermarks30473 days ago
Hi, I have a friend who had an interesting experience recently that fell under this issue. They sold an item, packed and dispatched to the UK Ebay hub, this was midway through the period as the pause occurred. They then received a message from the buyer that they had checked tracking and discovered that the item had disappeared on ebay, no advice. It then turned out that the tracking had been fudged and the package was with them but not forwarded on to the USA. A few hours of to and fro to get the answer that it was due to the tariff dilemma. NO fault of the buyer(who had paid) or the seller ((who had been paid) and a strange response that the item could not be delivered. The buyer would be refunded in full, the seller would keep payment and the item would not be returned. Strange, Ebay must be hurting paying our both sides of the deal+
Avatar Placeholdercwi4 days ago
  1. Start building out the brand and promoting the heck out of Canadian sellers to our domestic market. Work with Federal/Provincial level governments in the push to build a strong presence here in Canada.

  2. Add other calculated shipping options than Canada Post UPS/FedEx for domestic shipping - partner with couriers nationwide, leverage agreements and software integrations with courier reseller platforms such as Stallion Express. Build out a crowd sourced network using national/regional retail locations as drop points for rural regions, leveraging transport networks to move packages to courier pickup points, akin to the UK courier model but adapted to the Canadian realities.

  3. Create a centralized international shipping clearing house to aide micro businesses with affordable shipping rates and customs clearance to avoid pitfalls and complexities (akin to US eIS).

  4. Bring features forward to the platform from other localizations, such as prepaid best offer acceptance, etc.