eBay App Not Loading Listings, No Network Found Error 10-24-23

Liz Morton
Liz Morton


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Users are currently experiencing problems with the eBay app being unable to load listings, resulting in pulsing gray boxes where images, seller info, and descriptions should be and/or "no network found" error message.

eBay app failure
As of around 1hr ago, the eBay app is not working correctly - multiple reports on down detector website indicate that both android and apple users may be experiencing full app failure or errors in text and image display in the app version of eBay

As of around 1hr ago, the eBay app is not working correctly - multiple reports on down detector website indicate that both android and apple users may be experiencing full app failure or errors in text and image display in the app version of eBay

This is exactly what I am experiencing. Had just finished printing a shipping label and went to check a listing. You click on one, whether mine or someone else’s, the photo shows, but nothing else generates.

Checked for app update, cleared cache, turned phone on and off, same result. Did get kicked off once-when trying to log back in, got a something went wrong:1 message. Tried again, it let me log in, but still cannot open listings….

DownDetector shows a spike in problems at eBay starting around 2PM Eastern.

And surprisingly for once, eBay's own System Status page actually reflects the outage.

eBay: System Status
eBay Application

Though in typical eBay fashion, the "details" page is an oxymoron, offering very little in the way of any actual detail or transparency about what is going on or a timeline for resolution.

@askeBay on Twitter/X has confirmed they are aware of the issue and working to resolve it.

Stay tuned for updates and let us know in the comments below if you are experiencing problems with the eBay app!

eBayTech Issues

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Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.


Recent Comments
Avatar PlaceholderOngoing issue4 hours ago
Should we all form a letter of demand with a class action lawsuit. This issue has been ongoing for many years without resolution till this day in 2025. We as sellers pay for our listings with a fee, if they are not shown in a listing, this is auction manipulation where buyers get it at a cheaper price. Those who can view the listings are on your saved sellers list only.
Avatar Placeholderterry55Yesterday
Sales down 40% from last year, this is gonna be a small business killer
Avatar PlaceholderJaeLynn3 days ago
I've had this happen a few times, and it confused me. One seller alleged that they had to use Amazon's services to make sure I got my item in time. I recently bought something simple, and the seller made a mistake. They'd sent me 3 different messages, one of them too early, telling me they hoped my item arrived in perfect condition. The next day, the item was marked as shipped, and I got an official Ebay shipping email. The seller was using direct messages to give me item updates. If I wanted Amazon, I'd have used them myself! lol