eBay Australia June 2023 Seller Update
eBay Australia has announced their June seller update - here's what you need to know!
We’re committed to enhancing your selling experience based on valuable feedback from our seller community.
These updates include:
- Reducing unpaid ‘Buy it now’ items
- Improved payment dispute resolution process
- Reporting and blocking members for inappropriate messages
- A guide to easier compliance
- Enhanced Promoted Listings Standard
- The extended rollout of the upgraded ‘Item not received’ claims process
These updates have been developed in collaboration with members of the seller panel to make eBay the platform of choice for sellers.
What’s launched
You told us unpaid items were frustrating. So here’s what we did:
For ‘Buy it now’ sales, buyers are now prompted to provide a payment method during checkout which has greatly reduced unpaid items. We’re testing a feature that requires buyers to have a payment method on file before making offers on ‘Best Offer’ listings.We’ve increased text and file limits for payment disputes
Now sellers can easily provide important information by submitting up to 1000 characters of text and uploading up to 5 files as supporting evidence for payment disputes. Previously sellers could only submit one image (up to 1.5 MB) and no free text at all.You can now report inappropriate messages and block members directly from eBay messages.
This update is aimed at helping prevent inappropriate behaviour and create a safer eBay for everyone. Rest assured that we carefully review your reports and take appropriate action against policy violators. For detailed instructions on reporting and blocking a member click the link below.
Staying on top of ever-changing regulations can be challenging
We get it, so we’re here to helpExplore our new Help page for a comprehensive guide on all regulations that may impact your business. It’s your go-to resource for understanding and meeting compliance regulations.
What’s coming
We’re making it easier to manage and optimise your campaigns
We've added new features to Promoted Listings Standard
With dynamic ad rates, your rates are automatically adjusted based on daily suggestions, ensuring high visibility for your listings. New Ad rate forecasting also provides real-time insights into your campaign’s performance and estimated impression share before launching.We’re extending the launch timeframe for our ‘Item Not Received’ claims process change
The rollout extension for 'Item not received' managed claims process will ensure a smoother implementation and better claims management experience. Rest assured, our existing processes for handling ‘Item not received’ requests remain unchanged.
Usually when Australia posts a seller update, the UK and US are soon to follow - stay tuned!
