eBay Australia Shocks Sellers With Sudden Bills For Old Fees, Shipping Due To Technical Issue
Some sellers in Australia are getting an unhappy holiday surprise, receiving email notices that they owe eBay hundreds of dollars in shipping and fees that were previously unpaid due to a technical issue that dates back to July 2024.
Affected sellers have taken to the eBay Australia community to find out if the notice is real and has been received by others - with some posting screenshots of the email, which read in part:
We identified a technical error on our platform which meant that some eBay fees and selling costs — including charges for postage and return labels since July 2024 — were not applied to sellers' accounts.
Normally, these would be charged at the time of the transaction, or the label being generated. We sincerely apologize for any confusion or inconvenience this may have caused.
To correct this error, postage label costs of xxx.xx which were not yet charged to you will be applied to your account on Tuesday 3rd December.
Missed charges for eBay fees, return labels, and other selling costs will be applied separately, in early 2025. We'll be in touch again before this happens.
sallies1961
Has anyone else received an email from ebay today advising of a technical error regarding postage charges not correctly being deducted from their accounts ?
I came here to see if I was the only one, got an extra $125.00 bill...thanks ebay, merry xmas...
I’ve woken up this morning to a message from eBay telling me they haven’t charged fees and postage correctly and I owe $204. How do I find out why?
Others posted the notice they received on Reddit, with some reportedly as high as $700 just for the past amounts and no indication of what further additional charges may be added on next year.
Aside from the $444.97 for shipping labels apparently next year (early 2025) they will be slogging me more for missed charges for eBay fees, return labels and other selling costs…. Like what even was this technical error they don’t go into any detail at all, just “We stuffed up, here’s the bill, pay up”…
Wont be surprised if i get slugged with a 13% fee for the $444.97 🙄
If you haven’t received one of these already brace yourselves
I get that it’s for costs that you should’ve been charged in the first place, but man that really sucks. Since it’s their error to begin with, they should be handling it a lot better than just an email saying hey sorry but now you owe us all this money. At the very least they should allow payment plans or something, that’s just wild.
So I have sold a few things over eBay, a lot over the last month or two. Today I opened my account to negative $700 - no explanation. Attempting to deduct my bank account.
So I contacted eBay, apparently there was a glitch through November that meant when sellers generated a postage label that the postage amount was not charged correctly by eBay. They are now out to get sellers to pay the additional amount that EBay accidentally did not charge at point of sale.
Anyone else experiencing this? It was a bit of a shock!
So far the issue appears to be limited to eBay Australia, but I'll be keeping an eye out for similar reports across other markets too.
Stay tuned for updates and let us know in the comments below if you received this notice!
I had a customer open THREE separate INAD cases back to back in Feb. She told a bunch of falsehoods in her comments on the case and refused to provide pictures to back up what she was saying, so I called her out on in it with proof that her statements were untrue.
Even though I knew she was trying to scam me, of course, I approved the returns [all 3] and provided a pre-paid shipping label.
She never sent anything back. I got 3 messages from eBay's system saying "We've closed your buyer's return because we have no record that they shipped the item back to you."
However, eBay's system counted all of them against me in my Service Metrics, causing my "Item not as described returns" rate to be: 0.98% even though the buyer was an obvious scammer and didn't return the items.
I didn't have to refund her since she never shipped anything back so there's not a problem there and eBay did remove her feedback, but eBay still counted the cases against me in my 'service metrics' percentage making me look bad in comparison to my peers.