eBay Authentication Delays, Seller Protections Hurricane Ian
eBay has issued an announcement regarding Hurricane Ian.
Important note: in addition to the normal seller protections due, eBay is also warning users there may be delays in trading card authentication because their authentication partner CGC is located in Sarasota, FL which is in the area that may be impacted by the storm.
We are closely monitoring Hurricane Ian, and the impact this storm is having on Florida and the Southeastern United States. Our primary concern is the safety of our community – please follow local emergency instructions and procedures to ensure your well-being.
Because the extreme weather may delay pickup or delivery of your shipments, we will continue to assess the situation and provide you with support and protections.
You do not need to worry about your seller performance rating being impacted by weather-related issues. If your business is affected, we will automatically protect your seller performance rating, including:
- Your late shipment rate
- Your valid tracking upload rate
- “Item not received” cases due to late delivery as long as you uploaded tracking and have a physical scan from the carrier before a case was opened
- Defects resulting from transactions you canceled
We will also remove any associated negative and neutral feedback and these cases will not impact your service metrics rating. You do not need to contact Customer Service at this time.
In addition, we are anticipating delays in processing at our Authenticity Guarantee (AG) facility for Trading Cards. The safety of the authenticators is important to us, and we will continue to monitor the situation closely and contact buyers directly if there are any additional delays. We will resume processing as soon as it is safe to do so.
Please stay safe if you are in an affected area, and if needed, we will update this announcement as the storm progresses. As always, thank you for selling on eBay.
