eBay Bug Moves Return Policy Under Description On Listings
eBay sellers noticed their Return Policy information has moved to a new place on the listing page this week, leaving them once again wondering if it's an unannounced change or a bug.
The topic came up in an unrelated conversation in the eBay community when a seller noticed return policy information in an odd place on another seller's listings.
Hope things go well for you in 2024.........just a quick question........are you putting your return policy in the description area or is it something new by Ebay?
The seller confirmed they had not intentionally changed anything to add return policy information under their item descriptions, instead of its usual place in the Shipping, Returns, and Payments tab.
Several other sellers confirmed they were also seeing Return Policy information moved under the description - for example:
Coincidentally, eBay has also quietly announced they have finalized the first phase of the redesign of the View Item page, which made sellers wonder if this new positioning for Return Policy information was part of the new design.
Liz Morton
eBay community staff passed the question on to the appropriate team and a few days later, finally reported it has been confirmed as a bug, though no timeline has been provided for when this bug will be fixed.
Hello everyone, and thank you for your patience.
The proper team has verified that this is indeed a bug and they are working to get this fixed.
As a buyer or seller, would you prefer to see Return Policy information under the description or should eBay keep it in a separate tab? Let us know in the comments below!
eBay seller since 2022
Just started selling about a year and half ago
800 items sold 99.7 feedback
Recently I went away for family things for 30 days set my acct to be away … got back with items not received cases opened
I wasn’t able to revise existing listings post new listings OR refund the buyer from my eBay funds …
The items were caught up in recent wild fires but ended up being delivered late. I had to beg the buyer to let me pay them off of eBay to close the case because it was on hold and I wasn’t able to refund them from my eBay acct etc…. So luckily they obliged and I did … but ever since then my acct must be strikes as high risk because funds have been on hold 3 days after delivery since then indefinitely might I add… I get the run around everytime etc etc FINALLY I got someone saying it’s temporary it’ll be back to normal etc. these r all reps from escalated departments… one lady told me that with my history and feedback I’ve proved beyond doubt that I’m reliable seller and shouldn’t be on hold she put in for a appeal never heard back got the run around for another few months… they keep telling me I’ve been chosen for the new update they r rolling out total BS … do you believe that sellers will stay on eBay with these holds ? No they will simply go to another platform … they r 100% making money on the holds and use any reasoning to tell you basically no and keep profiting…. The get around is creating a new acct… these cases were closed without eBay having to step in and might I add I lost $$ and its been truly frustrating esp since I’ve built the acct up but I know I can do it again.. when they tell me its going to happen to all accts I just mention how my brother just opened one n now has immediate payments they don’t know what to say I don’t think they really even know.,, its sad n scummy but I see a class action lawsuit coming honestly ! I don’t know💬 if I forgot anything but well written thanks for the information. Have a great one!