eBay Finally Adds Combined Shipping Request To Mobile App Experience
In what should be very good news for sellers, eBay has finally added one of the most requested features for the mobile app experience - the ability for buyers to request combined shipping when they add multiple items to their cart.
Strangely, eBay did not include this major development in the Fall Seller Update, nor have they made a stand alone announcement about it, leaving sellers to trip over the new feature while trying to help their buyers instead.
A seller took to the eBay community to ask their fellow members if the Request Total button had recently been removed, because they had been unable to find it.
wirkaholic
I've had two instances this week where customers were trying to purchase multiple items from my store but the shipping was high. I told them to use the REQUEST TOTAL FROM SELLER button and I would send them an invoice for combined shipping. ( I realize you can do also combine after but I hate doing the whole refund thing. )
Both customers didn't see a button. I know they are fooling with the site, so just checking to see if they removed it.
Several longtime sellers were about to chime in with the often repeated answer that unfortunately, Request Total only works on the desktop web experience, not in the app...but they were pleasantly surprised to discover that is no longer true!
Using a desktop browser, I added two of your items to my cart, and I did see the request total option displayed.
I checked using the eBay app, and I did see a "Request combined shipping" option displayed in the app -- which may be new. In the past, I think the option did not appear.
I did not see that option when using a mobile browser in mobile mode or classic mode, however.
Another longtime community member confirmed they are also now seeing it in the iOS app and provided a screenshot of what it looks like, as well as feedback for the eBay product team about the design.
I'm confirming seeing the same on the iOS app. You'd think eBay would have put this in the October Seller Update.
Why isn't eBay shouting this from the rooftops devon@ebay ? Sellers and buyers both have been asking eBay to add a request total link in the app shopping cart for so many years. I didn't think it would ever happen.
Can you tell us if that same wording, "Want to save on shipping with this seller? Ask the seller to ship items together." appears for all sellers?
Specifically, if the seller has automatic combined shipping rules set up, that language would be misleading buyers to think they can get an additional discount.
The link is good, but the text we can do without.
That's a huge win on finally delivering one of the most requested features for the mobile app experience that eBay should be shouting from the rooftops!
Have you seen this new Request Combined Shipping option in the eBay app? Let us know in the comments below!
