eBay Expands Payment Capabilities In Partnership With Checkout.Com
eBay announces strategic partnership with Checkout.com to enhance payment acquiring capabilities and expand checkout options for buyers on the platform.
The collaboration is designed to provide a more seamless commerce experience for shoppers on eBay, with Checkout.com’s technology, data and global acquiring expertise helping eBay to maximize payment acceptance.
Checkout.com’s local acquiring capabilities in over 50 countries and support for more than 150 currencies could help enable eBay to offer localized payment options, reducing cross-border charges and foreign exchange costs for both buyers and sellers.
They're advanced technology, data analytics, and acquiring expertise, will help eBay maximize payment acceptance rates, meaning fewer declined transactions and a smoother checkout experience for customers, which could directly contribute to increased sales and customer satisfaction.
“eBay operates at a significant global scale, and our customers value speed, convenience and safety while shopping on our marketplace,” VP GM Global Payments and Financial Services, Avritti Khandurie Mittal, said in the company's press release.
“Our strategic partnership with Checkout.com enables us to continue delivering fast, reliable, and frictionless payments experiences to millions of customers globally. The addition of Checkout.com to our partnership ecosystem highlights our continued commitment toward accelerating customer and business growth through uniquely eBay payments and financial services.”
Guillaume Pousaz, CEO at Checkout.com added: “Payments performance is critical at this enterprise-level scale, and our technology, data and global acquiring expertise will help eBay maximize acceptance in all markets and drive efficiency across its platform.”
I had a customer open THREE separate INAD cases back to back in Feb. She told a bunch of falsehoods in her comments on the case and refused to provide pictures to back up what she was saying, so I called her out on in it with proof that her statements were untrue.
Even though I knew she was trying to scam me, of course, I approved the returns [all 3] and provided a pre-paid shipping label.
She never sent anything back. I got 3 messages from eBay's system saying "We've closed your buyer's return because we have no record that they shipped the item back to you."
However, eBay's system counted all of them against me in my Service Metrics, causing my "Item not as described returns" rate to be: 0.98% even though the buyer was an obvious scammer and didn't return the items.
I didn't have to refund her since she never shipped anything back so there's not a problem there and eBay did remove her feedback, but eBay still counted the cases against me in my 'service metrics' percentage making me look bad in comparison to my peers.