eBay Germany No Longer Allows Cash On Pickup, Requires Use Of eBay Payment Processing
eBay Germany is going cashless to make transactions "more secure" by eliminating the cash payment option for local pick up sales.
According to EcommerceNews.EU, the announcement was sent to users in an email.
Arjan
eBay sellers in Germany can no longer accept cash payments from customers when they pick up their orders. Click & collect is still available, but payments must be made through the “existing standard payment processing”.
eBay Germany informed affiliated retailers of this policy change via email last Friday, and it went into effect this Monday. Sellers are no longer able to select the “Barzahlung bei Abholung” (cash on pickup) option when listing products on eBay, and the cash payment option has been automatically removed from previous listings.
eBay is directing sellers to its standard online payment methods, whether through its APIs or not, including various credit cards, Apple Pay, Google Pay, PayPal, and Klarna.
eBay has used the German market to test a variety of new policies and initiatives this year, notably dropping fees for private sellers in March in an attempt to bring more casual sellers onboard and to try to engage the flywheel that turns sellers into buyers on the platform.
Liz Morton ~ Founder
Promoted Listings Express ads for auctions have also recently been dropped from the German marketplace, with auctions added to the existing Promoted Listings Standard cost per sale model instead.
Liz Morton ~ Founder
Cash on pick up is still allowed on other eBay sites but as with the announcement on Promoted Listings Express, there's always the question if policy changes made in one market will filter into others.
Do you offer cash as a payment option for your local pick up or click and collect listings and if so, how would it impact your business to lose that option? Let us know in the comments below!
eBay seller since 2022
Just started selling about a year and half ago
800 items sold 99.7 feedback
Recently I went away for family things for 30 days set my acct to be away … got back with items not received cases opened
I wasn’t able to revise existing listings post new listings OR refund the buyer from my eBay funds …
The items were caught up in recent wild fires but ended up being delivered late. I had to beg the buyer to let me pay them off of eBay to close the case because it was on hold and I wasn’t able to refund them from my eBay acct etc…. So luckily they obliged and I did … but ever since then my acct must be strikes as high risk because funds have been on hold 3 days after delivery since then indefinitely might I add… I get the run around everytime etc etc FINALLY I got someone saying it’s temporary it’ll be back to normal etc. these r all reps from escalated departments… one lady told me that with my history and feedback I’ve proved beyond doubt that I’m reliable seller and shouldn’t be on hold she put in for a appeal never heard back got the run around for another few months… they keep telling me I’ve been chosen for the new update they r rolling out total BS … do you believe that sellers will stay on eBay with these holds ? No they will simply go to another platform … they r 100% making money on the holds and use any reasoning to tell you basically no and keep profiting…. The get around is creating a new acct… these cases were closed without eBay having to step in and might I add I lost $$ and its been truly frustrating esp since I’ve built the acct up but I know I can do it again.. when they tell me its going to happen to all accts I just mention how my brother just opened one n now has immediate payments they don’t know what to say I don’t think they really even know.,, its sad n scummy but I see a class action lawsuit coming honestly ! I don’t know💬 if I forgot anything but well written thanks for the information. Have a great one!