eBay Listing Descriptions, Pictures & Buy Button Go Missing In Android App

Liz Morton
Liz Morton


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eBay users are reporting a technical problem in the Android app experience causing listings to be missing pictures, descriptions, and the all important buy button.

Item description not showing
The eBay app is not showing item descriptions while searching for items or my item purchases description. It just shows a spinning circle. Just started doing this today. I’ve cleared cookies, history, and restarted phone twice. Anyone else with this issue? Know how to fix? Thanks in advance!

The eBay app is not showing item descriptions while searching for items or my item purchases description. It just shows a spinning circle. Just started doing this today. I’ve cleared cookies, history, and restarted phone twice. Anyone else with this issue? Know how to fix? Thanks in advance!

Unable to watch /add items to the watch list in the app
Unable to watch /add items to the watch list in the app The item opens and after about a second the pictures disappear and I can only see the description This has happened before for a day or so.. Please fix this.

Unable to watch /add items to the watch list in the app

The item opens and after about a second the pictures disappear and I can only see the description

This has happened before for a day or so..

Sellers Listing Pictures disappearing when I select item to view on my Android Tablet
I have tried uninstalling and re-installing the eBay app to my Lenovo Android Tablet but still not working. My Apple phone eBay app still working fine though any suggestions or is this a glitch that you’re working on??? This problem has only been the last three days.... what’s changed????

I have tried uninstalling and re-installing the eBay app to my Lenovo Android Tablet but still not working.

My Apple phone eBay app still working fine though any suggestions or is this a glitch that you're working on???

This problem has only been the last three days.... what's changed????

The problem appears to be wide-reaching with users in the UK impacted as well - for example this UK user tagged @askeBay on X with a video clearing showing the issue.

Unfortunately, the eBay rep simply direct the user to send a direct message and there does not appear to be any public acknowledgement or updates about when the issue will be fixed posted in the community forums or eBay's system status page.

Most of the reports I've seen so far indicate the issue is likely only impacting the Android app at this time, so affected users should try the mobile web browser or desktop browser experience as a workaround - but unfortunately many buyers may simply abandon their shopping efforts when they encounter glitches like this.

Are eBay listings missing images, descriptions and add to cart buttons on your Android app? Let us know in the comments below!

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Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.

Avatar Placeholder
hyrax222
My Samsung tablet does not show pictures at Ebay auctions. I first noticed on 1/26/25.
I need daily.
I have limited computer skills to sort this out!
Please help me!

I may have to dump chrome?

Recent Comments
Avatar Placeholderterry55Yesterday
Sales down 40% from last year, this is gonna be a small business killer
Avatar PlaceholderJaeLynn2 days ago
I've had this happen a few times, and it confused me. One seller alleged that they had to use Amazon's services to make sure I got my item in time. I recently bought something simple, and the seller made a mistake. They'd sent me 3 different messages, one of them too early, telling me they hoped my item arrived in perfect condition. The next day, the item was marked as shipped, and I got an official Ebay shipping email. The seller was using direct messages to give me item updates. If I wanted Amazon, I'd have used them myself! lol
Avatar Placeholderlessthanthreerecords2 days ago
Happening to me too. On my active listings page (with the full list) it looks fine, but when I click on them, many have the random characters. I reported it, and that's when one glitch led to another! As I was typing the message after clicking the "?", letters were repeatedly not coming up (usually one or two at the end of a word). I was finally able to get the message entered, but how tedious!