eBay Sellers Experience Listing Errors

Liz Morton
Liz Morton


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UPDATE 6-28-21 - eBay says the issue has been resolved as of 12:39 PM Pacific.

eBay posted the following notice earlier:

What is it?
Some members are reporting that they are unable to list new items or list from templates, receiving an error that states, "signin.ebay.com refused to connect".

Is there a workaround?

Some have reported that signing out and back in allows them to proceed without the error.

What should I do if I'm impacted?

If you find the workaround ineffective please contact Customer Support and request your account be added to the open ticket number ALERT12969. Please be prepared to provide the following:

The user id encountering the error
The full URL address of the error page
Screenshot of the issue (if contacting by social media)

Known Issue: Unable to list items due to ‘Connection Refused’ error
What is it? Some members are reporting that they are unable to list new items or list from templates, receiving an error that states, “signin.ebay.com refused to connect”. Is there a workaround? Some have reported that signing out and back in allows them to proceed without the error. What should…

I'm seeing an influx in reports in the eBay community from sellers who are unable to create listings due to a technical issue. I've seen no announcements or engagement from eBay staff on what appears to be a widespread ongoing technical problem.

Just a few of the posts from the community:

signin.ebay.com refused to connect.
HEllo? THis appears to be an ongoing issue, when will this be fixed? BTW, Chrome, Edge and Firefox do not work.
can’t access to do a single listing
I am unable to do a single listing. Is anyone else having this problem?
Technical Issue: Cannot Create Listings or Edit Existing Listings - Single or Bulk
“Looks Like Something is Wrong. Please try again”- Message is received when I try to create a listing or edit an existing listing. The issue started last night, but seemed to clear up this morning. Then about 2 hours ago, I started experiencing the same problem. Currently, I am unable to create lis…
signin.ebay.com refused to connect.... Can’t Create A Listing... lame remedy below!
Like everyone else, when I click on “Create Listing” I’m getting an error message that says: signin.ebay.com refused to connect This is pretty bad. The only workaround I’ve found is to SIGN OUT of ebay, then SIGN BACK IN. Then you should be able to create your listing. Granted, this is a terribl…
can’t list this morning so far, anyone else?
says refused to connect. My other web pages are loading fine such as this one. got up early to get a head start on listing, too.
Still unable to list an item for sale!
I contacted an Ebay customer service rep at 11:40AM CT today and still now at 1:50PM CT I am unable to connect on their website to list an item for sale. According to the customer service rep, Ebay has an internal problem right now and their IT department is working to correct it.
Refused to Connect
Ebay says the problem should be fixed within 72 hrs. I wondered who screwed this up.
Ebay Refuses to connect message
Ebay Refuses to connect message..Can’t list anything
“Firefox Can’t Open This Page” when trying to sell similar or revise a listing.
While trying to create or revise a listing I am getting this message embedded in my listing form in the “sell it faster” area of the form. Where you try to add promoted info and discounts for multiples. I can still list but can not access those areas of the form. A work around is to use a differe…
signin.ebay.com refused to connect.
Tried to Sign In to list an Item! NOT Working!! Help!
can not list an item to sell
I tried to list an item today to sell and I get the message: sign.ebay.com refused to connect - what is the problem? Thank you
Refuse to connect
I’ve tried to add volume pricing to some of my listings and all I get is Refuse to connect. It’s been going on since yesterday. Any time frame when this issue might be fixed?
List an Item Not Working
There are now several posts saying they are having difficulty ‘listing an item’ today. I am just getting the ‘twirling circle’ perpetually with no connection. All other eBay systems seem okay. Probably just locked solid with traffic due to the capped seller fees offer this weekend. Very annoying.
Unable To Create New Listings
This morning I’ve been trying to list new items, but get this error when I go to “create a listing” : “signin.ebay.com refused to connect” Hoping this is fixed soon. I had today planned for adding new listings.
Can’t create listings
Any new information when we might be able to load the new listing page? I am having no response on desktop & laptop. I did start and got further with my phone, but I’m not prepared with photos on my phone with out transferring them all. But it seem the phone app is working .
ebay glich wont connect ebsy signin refused to connect anyone else having this problem
has this happened to others
Trying to list item and receiving signin.ebay.com message ... just started today!
Trying to list item and receiving signin.ebay.com message ... just started today!
Keep on getting a Refused to Connect message in the middle of putting on a listing.
When I am putting on a listing or making an alteration I get a Refuse to Connect message from ebay.
Signin.ebay.com refused to connect
Any idea how long this is going the be before the problem is solved? Thank you!
‘Refused to Connect’
I keep getting a ‘Refused to Connect’ sign/message from ebay and cannot list or edit at all. Please can this be fixed asap! Thank you.
Having trouble listing on Google Chrome and apparently I am not the only one, can do everything else
Having trouble listing on Google Chrome and apparently I am not the only one, can do everything else
Listing an item
unable to list an item, tried all means to get started but receive an inexorably circling start up motif....any ideas, indeed hope, would greatly help!!

I'm also seeing some reports on Twitter:


Despite overwhelming reports, including many sellers saying they have contacted eBay support and been told it is a known technical issue, the eBay system status page continues to show no current issues.

Tech IssueseBay

Liz Morton Twitter Facebook LinkedIn

Liz Morton is a seasoned ecommerce pro with 17 years of online marketplace sales experience, providing commentary, analysis & news about eBay, Etsy, Amazon, Shopify & more at Value Added Resource!


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