eBay Loses Trading Card & Authentication Leaders
eBay's vertical focus strategy appears to be losing steam and this week it also lost some important personnel in Authentication and Trading Cards divisions.
James Hendy, GM eBay Authenticate, announced his departure on LinkedIn but did not say where he was headed next.
This past week marked the end of my 6-year journey with eBay and the start of a new adventure!
eBay is a truly AMAZING company and place to work, and I will look back with only the fondest of memories. I have learnt so much, built wonderful relationships internally and externally, discovered more about myself and done some pretty cool stuff along the way!!!
When I joined the company back in 2017, I was excited by the thought of being able to change people’s perception (including my own) of eBay through introducing what we called “Post-Sale Authentication”. We had this vision that by checking items before they reached a buyer in core categories, we would improve trust and with that drive a shift in people’s perception, customer satisfaction and the $$$ would follow. Well, we tried, and we tried, and we tried but for the first few years we just could not get the right level of buy in!!
Fast forwards to 2019 and a fundamental shift in eBay strategy and BOOM, Authenticity Guarantee was formed, and the rest is history in the making, with 5M+ units authenticated in 5 Countries across 5 Categories in 2.5 years, just amazing!!!
Bob Means' official title was Vertical Merchandise Director but most people know him as the face of eBay's trading cards, toys, and collectibles efforts, often appearing at industry events and a frequent guest on hobby related podcasts and blogs.
He was also the point man for the eBay Vault and eBay Live livestream shopping initiatives, helping to create buzz about these new features. Losing such an important public facing connection to the hobby community has to come as a blow to eBay's vertical focus strategy.
Bob did not post an official statement but I figured something was up when I saw this recent eBay job posting for GM Trading cards yesterday.
Sure enough, his LinkedIn profile has been updated to reflect his new position as General Manager Electronics, Toys & Seasonal for Walmart Marketplace.
Walmart has been working hard to bring new sellers to their marketplace - could a play to take market share from eBay in key verticals like trading cards and collectible toys be in the works?
Liz Morton ~ Founder
much too complicated now for a few pounds a year in sales
They just "killed the golden goose". I imported my 1500+ eBay items to there since it was free. Turned out just to be a lot of work for (maybe) 3 sales a month.
The total fees were higher there before this new $20 a month cost structure, even though they claimed otherwise. When one factors in the 3.49% + 49 cent PayPal processing fees so one can get paid, there went a good chunk of profit.
Now they have boosted their commission to 11%, and still claim that the cost to sell there is less than eBay's. And remember that this does not include payment processing. WHY?? Makes no sense at all.
On eBay, for $27.95 a month, I sell over 100 items there every 30-31 days. Makes ZERO SENSE to pay a site $20 to make just a couple of sales. Since they now allow 50 "free listings", I have trimmed my offerings back to just below that amount. Also had to raise all my prices accordingly to absorb the extra selling costs.
The people who run the show here obviously didn't realize that eBay sellers who imported their listings gave the site a great depth of product, which would attract more buyers. Now that will be gone, because NO ONE will pay them $20 monthly for little to no sales.
The site also has technical issues that they refuse to fix. It was a decent resource to enable the occasional sale, but they will soon be stacked onto the eCommerce trash heap of companies that THOUGHT they could compete with Amazon and eBay. Etsy may also suffer the same fate soon, as many sellers are also leaving their site due to high fees, website issues, and poor management.
Basic eComm rule here: When you do not carry any inventory, and sellers are solely responsible for supplying your site with the goods offered, DON'T BITE THE HAND WHICH FEEDS YOU!!!