eBay Messages No Link To Listing Page
UPDATE 3-14-22
More eBay messages glitches are being reported, likely due to changes being made for the new messaging experience.
Whoa. Now there's an ebay error screen I've never seen! Supposed to be my message inbox. Showed up right after I deleted a message. Assume this is a temporary glitch@AskeBay @ValueAddedRS @unsuckEBAY pic.twitter.com/vR9znrpEZh
— Dr. Susipsych Purveyor of Jewels (@SusipsychJ) March 14, 2022
eBay sellers are reporting a technical issue that has removed the link to the listing page in eBay messages.
eBay, why did you remove the Item Hot Links in eBay Messages?
STUPID! STUPID! STUPID!
For decades, when you sent an eBay Message to a seller about a specific eBay item, the messages always had a HOT LINK to that eBay Item. Made it really easy to go to the item for review.
Also, the emails with the message used to have the same HOT LINK, but no more!
As of today, now there is no hot link. You have to do a search for the item number, which is luckily still in the message title?
Why would you do that? Whoever thought that was a good idea, needs to get pulled from the eBay brain trust. That was NOT A GOOD IDEA!
Please put the item links back in the eBay Messages as well as the message emails.
The issue was also reported in the eBay for Business Podcast Facebook group. Podcast host Griff Griffith confirmed he was experiencing it as well and had sent it to the product team to investigate.
My guess is eBay is currently working on rolling out the new Messaging feature and broke something in the process. As a temporary work around, if you click "reply" you do get a link, but the image and text box sizing on the page are wonky.
I had a customer open THREE separate INAD cases back to back in Feb. She told a bunch of falsehoods in her comments on the case and refused to provide pictures to back up what she was saying, so I called her out on in it with proof that her statements were untrue.
Even though I knew she was trying to scam me, of course, I approved the returns [all 3] and provided a pre-paid shipping label.
She never sent anything back. I got 3 messages from eBay's system saying "We've closed your buyer's return because we have no record that they shipped the item back to you."
However, eBay's system counted all of them against me in my Service Metrics, causing my "Item not as described returns" rate to be: 0.98% even though the buyer was an obvious scammer and didn't return the items.
I didn't have to refund her since she never shipped anything back so there's not a problem there and eBay did remove her feedback, but eBay still counted the cases against me in my 'service metrics' percentage making me look bad in comparison to my peers.