eBay Tech Issue Removes Search From Unsold, Ended & Scheduled Listing Pages In Seller Hub

eBay sellers say they are missing search capability from Unsold, Ended and Scheduled listings pages in Seller Hub.

The issue is being reported in multiple threads in the eBay community forum.

Search tab gone in Manage unsold listings - What are eBay doing?

Search tab has disappeared for me. Has this happened to everyone else as well?

I cannot for the life of me comprehend what eBay is doing. Every single update in the past year or so has made selling more difficult. Be it forced payments (that I opt out of), no possibility to combine shipping when the seller (i.e. me) initiates an offer, system keeps getting errors constantly, uploading pictures take ages sometimes and on and on and on.

Is there a logical explanation to this?

Unsold or Ended search is missing this afternoon

I use it regularly so I hope this is just temporary glitch.

I also noticed that the "search" function is missing for Scheduled listings. This is bad for me, as I use the "Scheduled Listings" as my "staging area" similar to the way that mose use drafts. I have over 200 scheduled listings.

Search Box in Unsold Listings

What happened to the search box in my Unsold Listings?

eBay community staff responded to acknowledge the issue has been reported and a technical ticket has been opened. Affected sellers should reference ALERT15891 when contacting support.

We are aware of this issue, and there is an open alert for it: ALERT15891

The problem has been added to the list of ongoing technical issues posted in the eBay community forum, along with several other alerts including several app errors, discrepancies in listing counts, a coupon code not working and more.

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the eBay homepage to report the technical issue.

To expedite your issue please attach the ALERT number associated with your issue below.

Sellers don't have the search box in Ended and Unsold section
Reference ID: ALERT15891

Sellers are unable to list/revise the items using mobile app due to error message
Reference ID: ALERT15875

In seller's listings, the description texts are automatically changing to bold letters
Reference ID: ALERT15856

Discrepancy in active listings count between overview and listings page
Reference ID: ALERT15830

Buyers are getting error message when trying to apply "SHOPANDSAVE" coupon code during checkout
Reference ID: ALERT15850

Sellers are unable to list the item due to an error message, "Well, this is embarrassing. We're sorry, but the application isn't working right this second. Please try again later."
Reference ID: ALERT15751

And that's just the tip of the iceberg of near daily, business impacting technical issues on the site.

Back in 2019, eBay and then CEO Devin Wenig faced activist investor pressure from Elliott Management calling for changes at the company, with constant site glitches and technical misexecution called out explicitly as one of the major problems plaguing the platform.

Six years later, it's shocking just how much of Elliott's "Enhancing eBay" plan still rings true today.

Wenig infamously said at eBay Open 2018 that technical glitches are unacceptable and really pissed him off. Interestingly, eBay has since blocked that YouTube video from being embedded or shared on other sites, but you can still watch it here.

There've been a lot of site glitches recently on eBay. What are you guys doing to get rid of them?

Here's the simple answer - unacceptable, unacceptable. And we're making a lot of changes. When you make changes there are times that things happen but that's not an excuse and it's not ok with me and this summer in particular there have been a number of issues that directly impacted sellers like people not being able to see their view counts and a few other things and it's just not ok.

I'm extremely proud of a lot of things we've done, I'm not proud of that and in fact I hold my team accountable and it's not important, it's an internal matter but, we made changes to people and teams because shipping product that isn't ready is not ok. It's not ok with me and it's not ok with my team.

So the short answer is it's not like we don't get it. We are making a lot of changes and I want to make those changes, we need to make those changes, but making changes and then having to back up and fix things is not cool and I totally get it. Most of the issues from this summer have now been remedied but I was pissed off.

Mazen Rawashdeh was Chief Infrastructure and Architecture Officer at the time, but somehow managed to escape the wrath of a "pissed off" Wenig.

He was then promoted to Chief Technology Officer in 2019, after a brief period where he co-led Core Product & Tech along with Mohan Patt when Steve Fisher was being shuffled from CTO to SVP Payments "in order to focus on a personal matter."

Patt and Fisher both left the company, but Rawashdeh remains as CTO while the site continues to experience by near daily technical problems and operational challenges.

Are you missing the search function from Unsold, Ended, and Scheduled listings pages in eBay Seller Hub? Let us know in the comments below!