eBay Ongoing Technical Issues Updated 1-16-23

eBay community staff updated the Ongoing Technical Issues post today for users to keep tracking of known reported issues as well as ticket numbers to reference when contacting support.

Kudos to the team for the update, though it is more than a bit concerning to see how long some of these tickets have remained open - one of them is almost a year old!😲

Ongoing technical issues - updated as of 01/16/23

The following are ongoing techincal issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the reference number for these reports to help your conta…

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Here's the list of still open issues:

The following are ongoing techincal issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets.

We have included the reference number for these reports to help your contact to CS be as quick as possible - provide the teammate the applicable Reference ID, and have the required information on hand so they can include it as well.

Sellers are claiming all their drafts were removed only the current draft were left (January 10, 2023)

Reference ID: ALERT14357
Provide Member ID:
Provide Screenshot:
Sample Draft:
Created Date:

Sellers are reporting they are unable to upload a video on their listings it get stuck then gets error Video failed to upload (December 17, 2022)

Reference ID: ALERT14357
Provide Member ID:
Provide Screenshot:

eBay standard envelope tracking is not updated on eBay seller account (November 4, 2022)

Reference ID: ALERT14255
Provide Member ID:
Provide Screenshot:

MP -Sellers are getting error when making one time payment fees "We ran into a problem. Please try again" (August 16th, 2022)

Reference ID: ALERT14050
Provide Member ID:
Provide Screenshot:
Provide Site:

Sellers are reporting when printing shipping labels suddenly print incorrect and always shows sideways (July 25, 2022)

Reference ID: ALERT13987
Provide Member ID:
Provide Item number:
Provide Screenshot:
Seller using Web or Mobile App:
Printing Bulk or Individual label:

Unable to Upload a photo when creating or revising an item (February 21, 2022)

Reference ID: ALERT13563
Provide Seller ID:
Provide example item number:

The post also provides a history of some of the issues that have already been resolved and again, the times involved on some of these are more than a little concerning. In some cases it looks like issues took 5-6 months+ to be fixed.

A few excerpts

The below issues have since been resolved. We will leave them up for at least a month but after that, they will be removed in an attempt to keep this post clean and current....

• Sellers receiving sold listing email sent by eBay that shows incorrect date of purchase (September 3, 2022 - December 13, 2022)
• Buyers unable to process PayPal checkout (October 30, 2022 - December 13, 2022)
• Members have zero views on active listings (November 10, 2022 - December 15, 2022)
• Final value fees not charged on the sold item (November 24, 2022 - December 12, 2022)
• Member not able to leave feedback for buyers (September 22, 2022-October 26, 2022)
• Seller unable to respond to question. Getting error message that it's more than 90-days old when it's not (March 24, 2022 - October 11, 2022)
• Buyer is getting error when checking out showing "Unfortunately seller will not ship to your location" (April 19, 2022 - October 11, 2022)
• Some Orders are missing from purchase history (April 6, 2022 - October 11, 2022)
• Member getting an error when trying to search an item in eBay app (April 27, 2022 - October 11, 2022)
• Video upload stuck in 'under review' status and not being posted in members listings (June 10, 2022 - October 11, 2022)
• Member is seeing USPS Short paid fees for shipping label on their account with no details (June 2, 2022 - October 11, 2022)
• Unable to locate the order in purchase history (May 17, 2022 - October 11, 2022)
• US- 14 day returns policy not supported (July 14, 2022 - October 11, 2022)
• View Item page is not showing the correct sold and available items on account (July 7, 2022 - October 11, 2022)
• Item description is not visible on Mobile app (August 10, 2022 - October 11, 2022)
• Offer sent by seller is showing incorrect amount to buyers (July 23, 2022 - October 11, 2022) - Edit 8/12/2022: Hope to have a fix rolled out in the next week or so. In the meantime, there appears to be a trick to let you know if the amount is going to change or not. It will mean going a bit more slowly, but after you enter the offer, you can wait until you see the preview of the offer amount in green on the right side of the screen. Only after you see the preview and are ok with the amount entered, would you then click ‘Send offers’.
• Sellers not receiving payout from September 17th and 18th (September 20, 2022 - October 11, 2022)
• Seller unable to make partial refund (June 21, 2022 - August 4, 2022)

It also seems odd that with all of these ongoing technical issues collected in the eBay Community (where many people may not see them), none of the issues appear to be reflected in eBay's publicly facing System Status page. 🤨

eBay: System Status

eBay Application

eBay: Apps

Are you experiencing any of these open eBay tech issues or have some you think need to be added to the list? Let us know in the comments below!