eBay Promoted Listings Dashboard Server Failures Leave Sellers In Dark On Ad Performance
UPDATE:
eBay community staff have confirmed this was a technical issue and a fix was finally rolled out 12+ hours after initial reports of the outage were posted in the community.
Sellers report eBay's new ads dashboard is experiencing technical difficulties, displaying a constant spinning blue circle instead of any of the data required to monitor and manage Promoted Listings ad campaigns.
Promoted listings dashboard is not loading.
ebay app is having issues with cropping and rotation in white background.
Unable to go into the promoted campaign on seller hub. Nothings comes up... turning and turning nothing showing up !
Promoted listings dashboard is not loading.
eBay introduced the new Ads dashboard in July, promising it would provide a simplified, intuitive experience but sellers have been critical of the changes, saying the new reports provide less transparency and granularity and are missing critical functionality and data that used to be available in the old version.
Liz Morton
In response to these concerns, eBay hosted an "Ask Me About eBay Ads" discussion in their community forum, but unfortunately it seems eBay is either unwilling or unable to engage with sellers about the new dashboard experience as it's now over a month past when they originally promised to provide responses and some questions still remain unanswered.
Liz Morton
Meanwhile eBay is paying for LinkedIn ads to promote a feature they won't even answer basic seller questions about.
They're also pumping money into having paid sponsored reseller influencers promote the new ads dashboard on Instagram, telling sellers how user friendly and efficient the new experience supposedly is.
Maybe that money would be better allocated to the technical budget rather than the marketing budget?
Clearly it doesn't do any good to point sellers to a feature that isn't working and actual user experience would seem to call into question the honesty of these paid ads touting the increased efficiency and simplicity of the new eBay ads dashboard.
Are you experiencing problems accessing your Promoted Listings Dashboard on eBay? Let us know in the comments below!
