eBay Promoted Listings Glitch In iOS App 2-11-24

Liz Morton
Liz Morton


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eBay sellers using the iOS version of the app report a glitch that is preventing them from turning off Promoted Listings ads when creating or revising listings.

No thanks to promoted listing button doesn’t work
The no thanks to promoting the created listing does not work. Only promote works. You can tap tap tap and you literally have to close the app out to get out of the listing without promoting the listing.

The no thanks to promoting the created listing does not work. Only promote works. You can tap tap tap and you literally have to close the app out to get out of the listing without promoting the listing.

Yep same here.. come on ebay give us an answer. Tedious to say the least. I list all my items with my ebay ap. cant be bothered to use a browser. Never had to before.

ebay app stuck on Promote Listing
each time i list an item the Promote Listing button stays stuck on the Promote button; i have to power off my phone to get past it. I have uninstalled the App and reinstalled it. Any ideas? Is this an ebay app issue?

each time i list an item the Promote Listing button stays stuck on the Promote button; i have to power off my phone to get past it. I have uninstalled the App and reinstalled it.

Any ideas? Is this an ebay app issue?

Promoted suggestion page getting stuck every time
having to close app every time it appears. Can we please also get rid of the promoted page, I am never going to use it and am fed up being prompted for it, this is the final straw.

having to close app every time it appears. Can we please also get rid of the promoted page, I am never going to use it and am fed up being prompted for it, this is the final straw.

After listing or revising an item frozen on Promote Listing now page.
I can’t finish listing or revising item without restarting ipad, very irritating.

I can't finish listing or revising item without restarting ipad, very irritating.

stuck on promote your listing page
Everytime I list an item for sale on eBay app the promote your listing comes up and does not allow me to accept or decline. The app just freezes and I have to shut down my phone to reset the app. The problem started a day or two ago.

Everytime I list an item for sale on eBay app the promote your listing comes up and does not allow me to accept or decline. The app just freezes and I have to shut down my phone to reset the app. The problem started a day or two ago.

Currently, the only workaround available is to try completing the listing on desktop or using a mobile browser instead of the app.

We'll update as soon as more information is available from eBay - in the meantime, let us know in the comments below if you're experiencing this Promoted Listings iOS eBay app glitch!

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Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.


Recent Comments
Avatar PlaceholderConcerned2 days ago
It is Slowwwwwww and is more expensive to the buyer. In the past items I have ordered will sit at the hub for around 2 weeks. I avoid ebay unless I cannot get it elsewhere.
Avatar Placeholdermarks30472 days ago
Hi, I have a friend who had an interesting experience recently that fell under this issue. They sold an item, packed and dispatched to the UK Ebay hub, this was midway through the period as the pause occurred. They then received a message from the buyer that they had checked tracking and discovered that the item had disappeared on ebay, no advice. It then turned out that the tracking had been fudged and the package was with them but not forwarded on to the USA. A few hours of to and fro to get the answer that it was due to the tariff dilemma. NO fault of the buyer(who had paid) or the seller ((who had been paid) and a strange response that the item could not be delivered. The buyer would be refunded in full, the seller would keep payment and the item would not be returned. Strange, Ebay must be hurting paying our both sides of the deal+
Avatar Placeholdercwi3 days ago
  1. Start building out the brand and promoting the heck out of Canadian sellers to our domestic market. Work with Federal/Provincial level governments in the push to build a strong presence here in Canada.

  2. Add other calculated shipping options than Canada Post UPS/FedEx for domestic shipping - partner with couriers nationwide, leverage agreements and software integrations with courier reseller platforms such as Stallion Express. Build out a crowd sourced network using national/regional retail locations as drop points for rural regions, leveraging transport networks to move packages to courier pickup points, akin to the UK courier model but adapted to the Canadian realities.

  3. Create a centralized international shipping clearing house to aide micro businesses with affordable shipping rates and customs clearance to avoid pitfalls and complexities (akin to US eIS).

  4. Bring features forward to the platform from other localizations, such as prepaid best offer acceptance, etc.