eBay Revamps Shipping & Return Info Tab On View Item Page

Liz Morton
Liz Morton


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eBay's efforts to improve the View Item page continue with a new design for the Shipping, Returns, and Payment info section of the listing page.

Previously, the shipping, returns and payment details were in a separate tab that required the buyer to click to view the details.

Old version:

The new experience is introduced with an info pop up directing buyers to click "see details" at which point a pop up window appears with the shipping, returns, and payment information displayed.

Some users were a bit confused at first since there is no longer a separate tab next to the "About This Item" tab in the new view.

Has The Shipping Tab Been Removed From Listings?
Seems to be missing from my listings.

However, aside from possible initial confusion, user feedback so far on the new look has been mostly positive.

Shipping Details - New Page (Pop Up) Rolling Out?
I just noticed when I checked shipping details on a listing, a slick, new, easy to read informational page popped up instead of that cluttered, old circa 1990 shipping Detail Page.... So far, I like it..…

I just noticed when I checked shipping details on a listing, a slick, new, easy to read informational page popped up instead of that cluttered, old circa 1990 shipping Detail Page....

So far, I like it.....

The feature appears to still be in testing and is only currently visible to some users and/or in certain browsers.


What do you think of the new Shipping, Returns, and Payment details display? Do you prefer to older tab design or the new pop up design? Let us know in the comments below!

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Liz Morton is a seasoned ecommerce pro with 17 years of online marketplace sales experience, providing commentary, analysis & news about eBay, Etsy, Amazon, Shopify & more at Value Added Resource!


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