eBay USPS Scan Form Glitch Redirects To RoofUS Leaderboard

Liz Morton
Liz Morton


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UPDATE: 1-26-22

eBay has posted an update in the community acknowledging the issue and stating it has been resolved. Affected sellers will be eligible for protection, but will need to contact customer service to receive it.

USPS bulk shipping label SCAN forms error
eBay is taking steps to protect sellers impacted by the issue: On Jan 25th and 26th when some sellers tried to print USPS bulk shipping SCAN forms from the bulk shipping option in Seller Hub, a pop-up directed them to a non-eBay site in error. The cause of this issue has now been identified and re…

eBay is taking steps to protect sellers impacted by the issue:

On Jan 25th and 26th when some sellers tried to print USPS bulk shipping SCAN forms from the bulk shipping option in Seller Hub, a pop-up directed them to a non-eBay site in error. The cause of this issue has now been identified and resolved, and we will work to ensure this issue does not happen again in the future. Please note, no customer data was compromised during this issue.

We will protect sellers who may have been impacted by the bulk scan form issue. If you believe your on-time shipping metric was impacted by the issue, please contact us and we’ll make it right.

We apologize for any inconvenience or disruption to your business.

As always, thank you for selling on eBay.

It's disappointing eBay did not provide further information about what actually happened here and questions still remain. While I understand there may be security concerns in play, eBay must be transparent with users about what happened in order to regain trust that in fact "no user data was compromised during this issue."


A reader reached out to me with a very concerning eBay glitch. When they tried to print a USPS scan form for labels purchased through eBay, they were redirected to a completely different website - something called RoofUS Leaderboard.

The reader said "When I click on the print button after I generated the USPS shipping my scan form, it opens another window and sends me to a Roof US Leaderboard log in.  I googled what that is and its a roofing company. So its not letting me print the scan form, just sends me over to the Roofus Leaderboard."

As an isolated incident, it would be easy to assume this may be malware or something else specific to just this user's computer or eBay account. However, The Auction Professor also posted a video today showing he was experiencing the same issue and he says it happened on multiple devices.

There have also now been multiple sellers reporting the same issue on this thread in the eBay community.

Bulk Shipping: Redirected to a roofing website trying to print a scan sheet?!
I printed my labels through bulk shipping today with no issues. When I tried to print a scan sheet, and selected today’s sheet under “generated scam forms”, I got redirected to a “Roof US Leaderboard”, with a sign in pop-up that wants your phone number. The logo appears to be the same as Roof US in…

I printed my labels through bulk shipping today with no issues. When I tried to print a scan sheet, and selected today's sheet under "generated scam forms", I got redirected to a "Roof US Leaderboard", with a sign in pop-up that wants your phone number. The logo appears to be the same as Roof US in Atlanta. I tried about 15 times before giving up, so the post office people probably hate me today. So is this a hack/scam, or some kind of glitch?

I am a getting the same redirected to a "Roof US Leaderboard", with a sign in pop-up.

Never seen that one before, even though I have recently found the scan from function to be quirky.

I had the exact same thing happen to me as well. I did try different browsers and a different machine altogether and got the same. I hope that gets corrected soon. The scan form has been sketchy for the past week trying to print.

One community member suggested trying a different browser and one of the affected sellers confirmed they were experiencing the issue in Firefox but not in Chrome.

What browser are you using?

Do you get the same redirection using a different browser? Might be worth trying to print out that scan sheet using a different browser or a different computer or device.

A search of that name does not turn up much in the way of redirection complaints, so it does not appear to be a widespread issue at the moment.

Malware or adware of one sort or another might explain such a redirection, so a scan of your system might be in order. If nothing turns up, a browser hijack might explain things -- certain browsers are vulnerable to being hijacked by code on a page or in an ad.

I did just re-try it on Firefox and got the same error. Then I tried it on Chrome, and that didn't have the error, so I should be able to use that temporarily until they fix the glitch.


I'm not sure exactly what is going on here, but these sellers are absolutely right to be concerned - especially with completely unrelated accounts in different parts of the country reporting having the same experience.

Have you been redirected to a strange site while using eBay recently? Let us know in the comments below!

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Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.

10 comments
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ramdaddi
WTF! ebay braintrust people need to quit jacking around with changing crap man! Who da flock is RoofUS Leaderboard and how bad did we all just get hacked?
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TheGonzoMama
I am not an eBay seller, but I use PayPal for my home business as well as PayPal Shipping. I, too, was directed to RoofUS when I tried to print labels for my bulk order shipment. Every time I selected "Print these labels," I was redirected to the RoofUS site, which prompted me to "Enter your phone to sign in or create an account." It also said, "By signing up, you agree to our terms of service and privacy policy." There was no link to either their terms of service or their privacy policy.

At first, I thought it might have been a new provider PayPal is partnering with for shipping services, as I vaguely remember seeing some notices about changes coming to the shipping service, but the RoofUS page was too "hinky," so I did a Google search. That's how I found this article.

I was able to go into each label and print them all individually, but my multi-order printing is still redirecting.

I'm guessing a lot of eBay sellers use PayPal for shipping, as well? That seems to be the common factor, if so.
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Administrator
Liz Morton
@TheGonzoMama - eBay has confirmed they have found the cause of the issue and fixed it on their side, though unfortunately they didn't give specifics about what the root cause was so I'm not sure if it is also fixed for PayPal.

Please let me know if you continue to experience the issue - I'd be happy to try to pursue it with PayPal if it is still happening there.
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Administrator
Liz Morton
@TheGonzoMama - A couple people have suggested the common denominator between eBay and PayPal might be Pitney Bowes - it looks like both platforms use them to power their label printing process.

I'm still looking into it, but it's looking likely to be some kind of malware or browser hijacking issue that could be affecting an ad partner or service provider they have in common.
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TheGonzoMama
Yes, PayPal shipping routes through Pitney Bowes. That may, in fact, be the common source.

I haven’t tried shipping today… Do you know if the RoofUS hijack is still actively affecting users?
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Liz Morton
@TheGonzoMama - I'm still seeing sellers on that eBay community thread report experiencing the issue today as well. However, they also report that using a different browser worked in some cases, so you could possibly try that.

The only other suggestion I can make would be to purchase your labels via another source, like Pirate Ship or directly from the post office.
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ramdaddi
I don't think paypay is the root cause. ebay sits around thinking of new ways to screw good sellers, so they go into our accounts and change sxit around. They create work for us, now we will all get dinked for not getting our orders scanned in on time and we'll get threatened by the same puxxies that sit there and create this crap. Or some lady in Indonesia will tell us they can't help, AFTER she apologies for the stress this has caused.
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Administrator
Liz Morton
Thanks @TheGonzoMama ! That just makes this even more odd - the eBay sellers who are reporting this are being redirected from within a page in eBay's Seller Hub.

eBay sellers do have the option to pay for shipping labels via PayPal, but I'm not sure if the process within the eBay site is connected to PayPal in any other way or if all of these sellers are using that option. I'll investigate further and let you know if I find anything else out.
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ramdaddi
how does that help us print the scan form? and when last did you try to print shipping labels on paypay?
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TheGonzoMama
Please do!
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Recent Comments
Avatar PlaceholderConcerned20 hours ago
It is Slowwwwwww and is more expensive to the buyer. In the past items I have ordered will sit at the hub for around 2 weeks. I avoid ebay unless I cannot get it elsewhere.
Avatar Placeholdermarks3047Yesterday
Hi, I have a friend who had an interesting experience recently that fell under this issue. They sold an item, packed and dispatched to the UK Ebay hub, this was midway through the period as the pause occurred. They then received a message from the buyer that they had checked tracking and discovered that the item had disappeared on ebay, no advice. It then turned out that the tracking had been fudged and the package was with them but not forwarded on to the USA. A few hours of to and fro to get the answer that it was due to the tariff dilemma. NO fault of the buyer(who had paid) or the seller ((who had been paid) and a strange response that the item could not be delivered. The buyer would be refunded in full, the seller would keep payment and the item would not be returned. Strange, Ebay must be hurting paying our both sides of the deal+
Avatar Placeholdercwi2 days ago
  1. Start building out the brand and promoting the heck out of Canadian sellers to our domestic market. Work with Federal/Provincial level governments in the push to build a strong presence here in Canada.

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