eBay Search Broken, Sort Options Lead To No Matches Found

Users are reporting problems with eBay search today as using any sort option except Best Match returns an erroneous result of no matches found.

The eBay community forum is being flooded with reports of the issue with some saying it is only happening on the iOS version of the app and others saying they are experiencing it in the web experience as well.

search function not working correctly

Claims 0 results for searches that normally display hundreds of items

I have the same issue if I use Chrome browser. But it seems working good if I use Microsoft Edge. Hope eBay can fix this issue soon.

SOLD search down and not working?

I use this feature daily along with google to help set prices and determine if an item is worth listing. No matter what I choose to search in eBay's solds the result is no matches found.

mine is not working on my laptop but IS working on my phone

Cannot search. Everything says no match found

Same here. It will only show listings under best match. If I try to filter it to anything else-lowest price, newest, etc., ALL listings disappear. Also, when choosing sold items, they disappear as well. App is up to date, iPhone 11.

Same here. So now search is broken and offers is broken. Sounds like a recipe for success on a selling platform. The last 48 hours sales have been abysmal...must be another one of eBays broken updates.

For me the problem is APP only. iPhone user. Browser seems to work. I just searched Levi jeans. Search comes up under best match but when I switch to sort by anything else, it says no matches found. It also says no matches found when I select to view only sold items. I know that’s not valid.

While eBay has not yet posted any official acknowledgement of this specific issue, it's concerning that it appears to be a recurring problem for the platform.

We've been reporting on technical glitches involving search and sort for years and the problem doesn't seem to be getting much better as eBay continues to insert AI into the search and discovery process.

eBay Search Broken 0 Results 6-14-2023

eBay search once again completely broken, showing zero results when there should be thousands.

Value Added ResourceLiz Morton

Back in 2019, eBay faced activist investor pressure from Elliott Management calling for changes at the company, with constant site glitches and technical misexecution called out explicitly as one of the major problems plaguing the platform.

Six years later, it's shocking just how much of Elliott's "Enhancing eBay" plan still rings true today.

Wenig infamously said at eBay Open 2018 that technical glitches are unacceptable and really pissed him off. Interestingly, eBay has since blocked that YouTube video from being embedded or shared on other sites, but you can still watch it here.

There've been a lot of site glitches recently on eBay. What are you guys doing to get rid of them?

Here's the simple answer - unacceptable, unacceptable. And we're making a lot of changes. When you make changes there are times that things happen but that's not an excuse and it's not ok with me and this summer in particular there have been a number of issues that directly impacted sellers like people not being able to see their view counts and a few other things and it's just not ok.

I'm extremely proud of a lot of things we've done, I'm not proud of that and in fact I hold my team accountable and it's not important, it's an internal matter but, we made changes to people and teams because shipping product that isn't ready is not ok. It's not ok with me and it's not ok with my team.

So the short answer is it's not like we don't get it. We are making a lot of changes and I want to make those changes, we need to make those changes, but making changes and then having to back up and fix things is not cool and I totally get it. Most of the issues from this summer have now been remedied but I was pissed off.

Mazen Rawashdeh was Chief Infrastructure and Architecture Officer at the time, but somehow managed to escape the wrath of a "pissed off" Wenig.

He was then promoted to Chief Technology Officer in 2019, after a brief period where he co-led Core Product & Tech along with Mohan Patt when Steve Fisher was being shuffled from CTO to SVP Payments "in order to focus on a personal matter."

Patt and Fisher both left the company, but Rawashdeh remains as CTO while the site continues to experience by near daily technical problems and operational challenges.

Are you experiencing problems with eBay search today? Let us know in the comments below!