eBay Sellers Missing Emails For Sales, Messages & More
eBay sellers report they are not receiving email notifications for sales, messages from buyers and more, despite settings not changing and checking their spam folders.
Problems with email notifications appear to have started in the last couple days, with multiple reports in the eBay community forums and across social media.
nantcha
Since yesterday I have not been receiving "sold" emails, nor am I getting emails when a buyer is sending me a message - not receiving them on my computer nor on my phone.
It started suddenly yesterday when a buyer bought 2 items from me. I received a sold notification for the first one, but not the second. Then this morning I made another sale, but no email notification.
Now a buyer asked me a question but, again, only saw the notification in the app, not in an email. I am still receiving the "your shipping label is ready" emails with no problem. Anybody else having this problem?
In the past day, I haven't had any missed emails regarding my own sales, but have had one shipping label email never show up and an order confirmation for something I bought never show up.
keziak
Lately when I've gone online to work on orders I have found sold items that I never got an email for.
It's happened to me, too, since the day after Christmas. No email sold/ship now emails. But I have a habit of a couple times every day going to my Seller Hub > My eBay > Selling > Orders > Awaiting Shipment. No problem
@ValueAddedRS it might just be me but seems like either eBay or my email provider has been losing emails. Didn't get emails for some best offers I received, and one shipping label I printed. Not in the spam box either.
— 🐮🐮🐮HappyCow Computing🐮🐮🐮 (@gwzcomps) December 27, 2024
Same here. I made a sale roughly 40 minutes ago, but was not notified via e-mail. For the record, I am using Gmail, and am not aware of any issue getting any non-eBay e-mails. https://t.co/wBobcC74dv
— less than three records (@RecordsLess) December 28, 2024
Sellers should regularly check in Seller Hub for new orders and messages until the issue is resolved and if you find you are not receiving messages, you can report the problem to eBay by clicking the question mark icon in the lower right of the page in the desktop experience or shaking their phone while using the eBay app.
Are you missing emails for eBay sales and messages? Let us know in the comments below!
