eBay Sellers Missing Emails For Sales, Messages & More
UPDATE 4-21-25
Sellers are once again reporting they are missing email notifications from eBay for sales, messages and more.
Not Receiving Any Email Notifications - Again
Happened few weeks ago, it's happening again
No Email Notifications being sent today for Payout, Sales, or Shipping Receipt
Was just going to start a thread on this, but it looks like I'm not the only one. I'm not getting any notifications either. Had a sale a few hours ago, printed a label, and havent gotten an email regarding either.
It appears to be a global issue as sellers in the UK and Canada also report not receiving notifications today - not only are emails not being received, but it appears the notification bell within Seller Hub is also showing an error message.
No sales emails
Still not recivied confirmation order after purchure three items off ebay thins morning.
I notice the ebay bell on top right side said 'We ran into a problem and can't show your notifications right now.'
FYI Notifications are down, both email and "the bell"...
Whilst working on stuff this morning an hour ago, I noticed my ready to ship count had gone up by two from what it was earlier in the morning, however no email notifiations, nor "red bell" notification. There were two sales to same customer, one from .COM, one from .CA. (Funds were received for the sales)
If I hover my cursor over the "notifications bell" it says "We ran into a problem and can't show your notifications right now.". (Both .COM and .CA)
Are you experiencing problems with eBay notifications? Let us know in the comments below!
eBay sellers report they are not receiving email notifications for sales, messages from buyers and more, despite settings not changing and checking their spam folders.
Problems with email notifications appear to have started in the last couple days, with multiple reports in the eBay community forums and across social media.
nantcha
Since yesterday I have not been receiving "sold" emails, nor am I getting emails when a buyer is sending me a message - not receiving them on my computer nor on my phone.
It started suddenly yesterday when a buyer bought 2 items from me. I received a sold notification for the first one, but not the second. Then this morning I made another sale, but no email notification.
Now a buyer asked me a question but, again, only saw the notification in the app, not in an email. I am still receiving the "your shipping label is ready" emails with no problem. Anybody else having this problem?
In the past day, I haven't had any missed emails regarding my own sales, but have had one shipping label email never show up and an order confirmation for something I bought never show up.
keziak
Lately when I've gone online to work on orders I have found sold items that I never got an email for.
It's happened to me, too, since the day after Christmas. No email sold/ship now emails. But I have a habit of a couple times every day going to my Seller Hub > My eBay > Selling > Orders > Awaiting Shipment. No problem
@ValueAddedRS it might just be me but seems like either eBay or my email provider has been losing emails. Didn't get emails for some best offers I received, and one shipping label I printed. Not in the spam box either.
— 🐮🐮🐮HappyCow Computing🐮🐮🐮 (@gwzcomps) December 27, 2024
Same here. I made a sale roughly 40 minutes ago, but was not notified via e-mail. For the record, I am using Gmail, and am not aware of any issue getting any non-eBay e-mails. https://t.co/wBobcC74dv
— less than three records (@RecordsLess) December 28, 2024
Sellers should regularly check in Seller Hub for new orders and messages until the issue is resolved and if you find you are not receiving messages, you can report the problem to eBay by clicking the question mark icon in the lower right of the page in the desktop experience or shaking their phone while using the eBay app.
Are you missing emails for eBay sales and messages? Let us know in the comments below!
Inside the messages, when ebay shows earlier messages, the only show the time (sent, received? who knows) but don't show the date, so you can't really track back any messaging.
