eBay Shipping Calculator Changes Display Incorrect Data, Remove Critical Info

Sellers took to the eBay community this week to air frustrations about changes to the shipping calculator design that make the tool less useful by removing some critical information and displaying incorrect data.

Shipping Calculator has changed

Someone else posted about this today and I am not able to reply to THAT post. The change to the calculator makes it LESS helpful and kind of scarier. Not cool to not let us reply to that first thread.

Powered by Khoroshaze54

The shipping calculator did change format.

I like that you can see all carriers/services on the same page.

I HATE that it shows a price range and no longer does a NY / Chicago / LA breakdown.

I HATE that it's showing eBay rates exclusively without a retail rate comparison. That's important data lost and more work for the seller to look up elsewhere.

Edit to add: there's also an apparent error as it says services are untracked that are, in fact, tracked, and it's showing no services have insurance coverage which is also wrong. Spotting some other smaller errors, too.

No idea why it's defaulting to 10x10x10 package at 10 oz unless it's remembering what I entered last time? I can't remember what I entered last time.

Here's what the new shipping calculator page looks like:

Sellers were not happy with the new design, and even less happy that there didn't appear to be a link on the page to submit feedback about it directly to eBay.

Others echoed the complaints about not being able to see the kind of rate comparisons they had access to with the previous version.

Has the shipping calculator changed?

I would see a version that gave a break down of expected cost. It would show New York, Chicago, LA that gave me a range of cost based on the size and weight. Now, the calculator gives you ranges are very broad.

Example; a 3lb item 15x5x8 shipping UPS Ground can be from $7-$62 dollars. Which I know to the furthest domestic distance it should only be no more that $15 from my location. I'm only shipping domestically.

Haha this needed more time to get it showing accurate information before rolling out.

And lack of seeing retail rates, not a fan.

Also harder to gauge price. UPS Ground Saver. 5.82-62.82. Was better when I could see los angeles and new york. To see more accurate price range for continental US.

How can the change be helpful to sellers? It just is less informative and another "if it ain't broke, don't fix it" change that is NOT useful to sellers. Have to do our own rate research elsewhere? Why remove the three major city quotes?!!

How are these changes to the eBay shipping calculator impacting your business? Let us know in the comments below!