eBay Shipping Label & Messaging Errors 12-19-24
eBay users are experiencing problems with printing shipping labels and sending messages, adding stress to last minute holiday selling.
First, the eBay community and social support pages are being flooded with reports of being unable to purchase shipping labels for any carriers.
Just a few examples:
cardinalfinds
I am also having issues when trying to print a label. I get this message-We are unable to process your payment at this time. Please try again. Please be aware that USPS, Fedex and UPS are experiencing issues at the moment. We apologize for any inconvenience and if affected, ...
While eBay's error messaging seems to indicate it's a problem with the carriers themselves, sellers report they are still able to print labels for those services from other providers - so the problem is clearly on eBay's side of things.
Others say they are being told by eBay that there is an error processing their payment for the label, but should not be the case as they have funds on balance and a payment method on file to cover the cost.
jbcoutfitters
Cannot print any labels this morning. Get the following error:
"Sorry, 5 labels couldn't be generated.
Payment error: please check your payment method and try again."
According to eBay, there is over $354 of available funds. Never had this issue until today.
eBay support on Twitter has been made aware of the issue, but so far does not seem to be aware that this appears to be a widespread outage.
Hi there, thanks for tagging us. Are you using the app or the browser? Are you getting any error message? ~Anita
— Ask eBay (@AskeBay) December 19, 2024
And as usual, eBay's system status page also shows all green, not recognizing any disruptions or outages for Shipping at this time.
Users are also reporting problems with eBay's new messaging system today, saying when they attempt to send messages, they just get a red dot indicating the message failed to send.
@PhilipBellUK Hi there. Send us a private message, and we can look into this issue with you. ~Mario https://t.co/KlP3BGeZjr
— Ask eBay (@AskeBay) December 19, 2024
bigw1231
Unable to send messages. " Looks like something went wrong. Please try again later."
Boy how I wish I got .01 for every time I saw that!
Merry Christmas
These glitches come on top of other shipping problems last week which saw labels printing as Hazmat even if they were for hazardous items and QR codes not being recognized by USPS.
Liz Morton
While technical issues can be troublesome any time of year, it's particularly concerning as sellers are bumping up against holiday shipping deadlines and worried about the potential fallout if seasonal gift orders are not delivered on time.
Liz Morton
Are you experiencing problems with eBay shipping labels or messaging? Let us know in the comments below!
