eBay Shipping Location Errors
I've been seeing reports of eBay shipping location problems popping up on the community and across social media.
Some sellers are experiencing a glitch with eBay Global Shipping Program (GSP) settings. These sellers are showing GSP enabled locations on their listings, but on the backend eBay is automatically blocking certain locations.
Affected sellers report even when they uncheck the boxes and try to save, eBay is reverting back to having these locations blocked which is preventing buyers from these locations from checking out.
@AskeBay So I use global shipping and contacted ebay 3 times about this problem already. This is what I see under shipping preferences for my listings. It shows I am excluding when In fact I am not. Other pic shows un clicking all then saving, then it reverts back to EXCLUDED!! pic.twitter.com/eTOCMkAMI6
— Bonnie (@Barbiekeny) August 8, 2021
There also appears to be a longstanding issue that sometimes shows the error message "item does not ship to you" on Seller Initiated, Second Chance and Best Offers.
Why am I being sent this offer if the item doesn't ship to me? 🧐 #techledreimagination @eBay @AskeBay @ValueAddedRS @unsuckEBAY @EcommerceBytes @eseller365 pic.twitter.com/GPx8xn46u8
— less than three records (@RecordsLess) August 6, 2021
This thread has multiple recent examples of this glitch.
Interestingly, this message appears even for domestic contiguous US states that sellers don't have the option to block or not ship to. Sellers can restrict shipping to Alaska, Hawaii, Puerto Rico, and other territories but there is no option to block shipping to other contiguous US states like Massachusetts.
This error still has not been fixed. Yesterday on my other selling ID I sent 4 second chance offers to one of my best customers. He was unable to buy them due to an error message saying I did not ship to Massachusetts. The 8 auctions he won with highest bids were all fine with no shipping errors. I had to create a special listing with the 4 postcards he could not buy using my second chance offers, and he bought this special listings with no problems.
eBay, please fix your second chance offers as they DO NOT WORK!
One seller had an interesting theory about what may be causing the issue:
I'm going to guess here (just a wild guess, but based on my IT knowledge of several decades) that the system isn't getting the buyer's (or offer recipient's) location from wherever that is normally stored, so it cannot provide any Shipping cost info, and gives that "does not ship" message as a default response instead, even though it makes no sense in context (that of a known buyer in a valid location). I don't think you can exclude Massachusetts as a specific shipping destination anyway. (Alaska and Hawaii, I think so, but not MA.)
While I'm seeing increased reports of this issue right now, it appears to be a problem that goes back at least over a year - why hasn't eBay fixed this yet?
