eBay Shipping Restrictions, Protections For Ukraine & Russia
UPDATE 3-3-22
eBay News Room on Twitter has posted an update stating eBay is also waiving seller fees and matching employee donations at a 2:1 ratio to organizations supporting Ukraine and providing Give At Checkout options to buyers which eBay will "match a portion" of.
We stand with the people of Ukraine. We are taking action to support impacted communities as this horrific situation evolves. pic.twitter.com/VJLZCEsBHm
— eBay Newsroom (@eBayNewsroom) March 3, 2022
eBay has announced shipping restrictions and protections due to current events involving Ukraine and Russia.
Global Shipping Program into Russia and Ukraine and eBay International Standard Delivery into Ukraine have been temporarily suspended. Handling time have been extended for orders that may have already shipped on or after February 21. Many major carriers have also suspended service to the area.
eBay will also protect against late shipment "dings", item not received cases, cancellation defects, and negative and neutral feedback.
Full announcement:
Due to the troubling events in Ukraine, most major US carriers have suspended delivery services to Ukraine and expect increased shipping times to Russia. As a result, we are taking the following actions:
- eBay has suspended Global Shipping Program service into Ukraine and Russia
- eBay has suspended eBay international standard delivery service into Ukraine.
- eBay has extended delivery times for eBay international standard delivery service to Russia for purchases made on or after February 21.
There are currently limited shipping options for sellers to fulfill sales to Ukraine and Russia, and buyers in Ukraine and Russia may be unable to purchase items on eBay until stable shipping services resume.
As a seller, if you currently have items in transit to Ukraine or Russia, note that these packages may not reach the buyer and may be scheduled for a return to you. Please regularly check your tracking on these orders for the most up to date information.
If your business is impacted, eBay will automatically protect your seller performance, including:
- Your late shipment rate
- Your valid tracking upload rate
- “Item not received” cases due to late delivery
- Defects resulting from transactions you canceled
- Negative or neutral feedback from these transactions
These seller protections will apply retroactively to all shipments to Ukraine and Russia beginning February 21.
eBay will continue working closely with shipping carriers and government partners to protect buyers and sellers around the world and ensure continued compliance with all applicable sanctions and regulations.
Our thoughts are with those impacted by the situation in Ukraine.
I had a customer open THREE separate INAD cases back to back in Feb. She told a bunch of falsehoods in her comments on the case and refused to provide pictures to back up what she was saying, so I called her out on in it with proof that her statements were untrue.
Even though I knew she was trying to scam me, of course, I approved the returns [all 3] and provided a pre-paid shipping label.
She never sent anything back. I got 3 messages from eBay's system saying "We've closed your buyer's return because we have no record that they shipped the item back to you."
However, eBay's system counted all of them against me in my Service Metrics, causing my "Item not as described returns" rate to be: 0.98% even though the buyer was an obvious scammer and didn't return the items.
I didn't have to refund her since she never shipped anything back so there's not a problem there and eBay did remove her feedback, but eBay still counted the cases against me in my 'service metrics' percentage making me look bad in comparison to my peers.