eBay Shipping Restrictions, Protections For Ukraine & Russia

Liz Morton
Liz Morton


Comments

UPDATE 3-3-22

eBay News Room on Twitter has posted an update stating eBay is also waiving seller fees and matching employee donations at a 2:1 ratio to organizations supporting Ukraine and providing Give At Checkout options to buyers which eBay will "match a portion" of.


eBay has announced shipping restrictions and protections due to current events involving Ukraine and Russia.

Global Shipping Program into Russia and Ukraine and eBay International Standard Delivery into Ukraine have been temporarily suspended. Handling time have been extended for orders that may have already shipped on or after February 21. Many major carriers have also suspended service to the area.

eBay will also protect against late shipment "dings", item not received cases, cancellation defects, and negative and neutral feedback.

Full announcement:

Important updates to shipping to Ukraine and Russia
Due to the troubling events in Ukraine, most major US carriers have suspended delivery services to Ukraine and expect increased shipping times to Russia. As a result, we are taking the following actions: eBay has suspended Global Shipping Program service into Ukraine and Russia eBay has suspended…

Due to the troubling events in Ukraine, most major US carriers have suspended delivery services to Ukraine and expect increased shipping times to Russia. As a result, we are taking the following actions:

  • eBay has suspended Global Shipping Program service into Ukraine and Russia
  • eBay has suspended eBay international standard delivery service into Ukraine.
  • eBay has extended delivery times for eBay international standard delivery service to Russia for purchases made on or after February 21.

There are currently limited shipping options for sellers to fulfill sales to Ukraine and Russia, and buyers in Ukraine and Russia may be unable to purchase items on eBay until stable shipping services resume.

As a seller, if you currently have items in transit to Ukraine or Russia, note that these packages may not reach the buyer and may be scheduled for a return to you. Please regularly check your tracking on these orders for the most up to date information.

If your business is impacted, eBay will automatically protect your seller performance, including:

  • Your late shipment rate
  • Your valid tracking upload rate
  • “Item not received” cases due to late delivery
  • Defects resulting from transactions you canceled
  • Negative or neutral feedback from these transactions

These seller protections will apply retroactively to all shipments to Ukraine and Russia beginning February 21.

eBay will continue working closely with shipping carriers and government partners to protect buyers and sellers around the world and ensure continued compliance with all applicable sanctions and regulations.

Our thoughts are with those impacted by the situation in Ukraine.

NewseBayShipping

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Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.


Recent Comments
Avatar Placeholderwhiteholmesteve10 hours ago
likewise wont be selling on e bay
much too complicated now for a few pounds a year in sales
Avatar PlaceholdereCommerce Pro18 hours ago
Bonanza (or bMarketplace, or whatever they want to call themselves this week) is FINISHED.

They just "killed the golden goose". I imported my 1500+ eBay items to there since it was free. Turned out just to be a lot of work for (maybe) 3 sales a month.

The total fees were higher there before this new $20 a month cost structure, even though they claimed otherwise. When one factors in the 3.49% + 49 cent PayPal processing fees so one can get paid, there went a good chunk of profit.

Now they have boosted their commission to 11%, and still claim that the cost to sell there is less than eBay's. And remember that this does not include payment processing. WHY?? Makes no sense at all.

On eBay, for $27.95 a month, I sell over 100 items there every 30-31 days. Makes ZERO SENSE to pay a site $20 to make just a couple of sales. Since they now allow 50 "free listings", I have trimmed my offerings back to just below that amount. Also had to raise all my prices accordingly to absorb the extra selling costs.

The people who run the show here obviously didn't realize that eBay sellers who imported their listings gave the site a great depth of product, which would attract more buyers. Now that will be gone, because NO ONE will pay them $20 monthly for little to no sales.

The site also has technical issues that they refuse to fix. It was a decent resource to enable the occasional sale, but they will soon be stacked onto the eCommerce trash heap of companies that THOUGHT they could compete with Amazon and eBay. Etsy may also suffer the same fate soon, as many sellers are also leaving their site due to high fees, website issues, and poor management.

Basic eComm rule here: When you do not carry any inventory, and sellers are solely responsible for supplying your site with the goods offered, DON'T BITE THE HAND WHICH FEEDS YOU!!!
Avatar PlaceholderMksowa2 days ago
They need to fix a very broken system full of nasty attitudes. The patrons no longer matter.