eBay Standard Envelope Category Problems
More fallout from the eBay Fall Update category and item specifics changes - sellers are reporting that eBay Standard Envelope is not available for one of the new postcard categories.
Ebay recently migrated postcards to new categories.
Ebay standard envelope is working as normal for the Topographical Postcard category.
However, they forgot to enable ebay standard envelope for the Non-Topographical Postcard category.
If you go to ship an order from the Non-Topographical Postcards category, it says it is not eligible for Ebay standard envelope, even though it fits all the criteria.
The message is "Items in this category and price range are not eligible for eBay standard envelope".
It needs to be enabled for the category ASAP, as people are relying on it to ship their orders with tracking.
As one seller pointed out, this same issue happened in the trading cards category after the Spring 2021 update - why was eBay not better prepared to avoid the same problem this time?
I'm really disappointed to see the standard envelope shipping label issue that trading cards sellers had in May repeat with the postcard categories this Fall. eBay overlooked that error from the May updates to trading cards and history has repeated.
eBay promised more communication for these updates. The above post is good- but why was it not posted yesterday- or if eBay was closed yesterday then on Friday? And has an e-mail gone out to sellers in affected categories with the info about how long changes will take and things having odd displays during that time? I haven't seen one yet.
I got an e-mail about new item specific requirements Feb 22 and the only thing it said about this week is, "Starting October 12, you’ll be able to add these new item specifics as you list." There was no statement in the message about changes taking 2 days up to a week to populate and to not edit listings during that time. Rather, the message said new IS would be available immediately which seems to encourage sellers to go in and start making changes right away- exactly what affected sellers should not be doing for a week.
I'm so disappointed that one post on this forum put up after changes started is the extent of the "additional guidance" that was promised. No notices in Seller Hub, nothing on the Announcements board and nothing in eBay messages or e-mail except a generic new IS are required by Feb message. There isn't even a post on the eBay for Business FaceBook page- which should be secondary to notices in Seller Hub and eBay messages but should still be included.
In a rare display of transparency and openness to feedback, eBay has left the comments open on the official announcement thread.
If you are being negatively impacted by the update, let them know about it - and of course also leave a comment below. 😉
