eBay Standard Envelope Tracking Problems 10-31-22
UPDATE 11-4-22
eBay has officially acknowledged the issue and opened a sitewide technical ticket.
There is now a sitewide ticket that has been open. Sellers can reach out to customer support and let them know that they are running into ALERT14255 and that can be seen on our tech board here as well.
When asked about account protections for impacts sellers, community staff said:
If sellers are being affected by this and they have their account submitted with the open ticket then they would be covered from any defects that could occur while the ticket is open.
If your seller metrics are affected by this issue, I'd love to hear from you! Leave a comment below or contact me.
eBay sellers who use the Standard Envelope shipping option report tracking has stopped updating in the last few days, raising concerns that it may impact Top Rate Seller status.
I've been shipping cards using ebay standard shipping. All envelopes mailed after October 25th are stuck on "Tracking number provided". This appears to be an issue on eBay's side as https://parcelsapp.com/en shows them moving.
Anyone else having this issue?
Yes, I've run into this issue. over 25 shipments stuck with no update. all my incoming shipments shipped after this date have not updated either. 'Shame. Parcelsapp seems to show updates on most of mine as well. Hopefully it's something they get fixed fast.
Same here all my Standard envelope shipments after the 25th show nothing.
I have been having the same problem but it goes back 3-4 weeks. I have been mailing my envelopes directly from the PO and they are not showing tracking, only my uploaded info. I have been contacting eBay 3 or more times a week because this is affecting my "Top Rated Seller" status. Ever since this new auction design format was instituted, eBay has been a horror show!
Same here. I have a couple prior that show Delivered October 22 and one recent with no update was received and positive feedback left.
For the past few days, both incoming and outgoing eBay Standard envelopes seem to have stopped tracking. Is anyone else experiencing this? Thanks
Haven’t had any scans on any in progress shipments since midday on 27th. Anybody else experiencing the same? Perhaps an issue with data transmission between eBay and USPS?
If you use eBay Standard Envelope and have lost TRS status due to tracking not updating, I want to hear from you!
Leave a comment below or if you prefer to report privately, contact me.
