eBay Stores Adds Logo & Banner Editing, Feedback Module
The eBay Store upgrades continue with new options for editing logos and marketing banner images and the addition of a feedback module in the store view.
First, it looks like eBay has added some very basic editing capability to the store image uploader that didn't exist before - for both logo and banner images, you can now crop, adjust brightness and adjust sharpness.
eBay is also promoting using VistaCreate to make images and videos for your store.
It's not clear if there is a partnership/relationship between eBay and VistaCreate and sellers should be aware that some features of VistaCreate may require a subscription.
eBay's Image Guide page provides template sizes to be used with VistaCreate as well as Canva or Snappa.
eBay has also added a feedback module to the Stores view, which is a welcome addition. One of my main criticisms of the new store design back in December was the fact that the feedback percentage shown did not indicate the total number of feedback and was no longer a clickable link leading to the full feedback profile.
Adding a feedback tab to the store view definitely helps to address those issues.
Keep an eye out later this month for more enhancements to stores including a store category module, segmenting options for newsletters, and removal of the view item page listing frame.
Liz Morton
I had a customer open THREE separate INAD cases back to back in Feb. She told a bunch of falsehoods in her comments on the case and refused to provide pictures to back up what she was saying, so I called her out on in it with proof that her statements were untrue.
Even though I knew she was trying to scam me, of course, I approved the returns [all 3] and provided a pre-paid shipping label.
She never sent anything back. I got 3 messages from eBay's system saying "We've closed your buyer's return because we have no record that they shipped the item back to you."
However, eBay's system counted all of them against me in my Service Metrics, causing my "Item not as described returns" rate to be: 0.98% even though the buyer was an obvious scammer and didn't return the items.
I didn't have to refund her since she never shipped anything back so there's not a problem there and eBay did remove her feedback, but eBay still counted the cases against me in my 'service metrics' percentage making me look bad in comparison to my peers.