eBay Tech Issues: Listing Template; App Crashing; Buy It Now, Add to Cart, Offer & Watchlist Problems
eBay has updated their ongoing Technical Issues community post, finally acknowledging multiple issues users say have been plaguing the site for months.
The thread, most recently updated on February 19th, shows problems with listing templates, mobile app crashing and Buy It Now, Add To Cart, Make Offer and Watchlist glitches also impacting the app.
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the eBay homepage to report the technical issue. To expedite your issue please attach the ALERT number associated with your issue below.
Sellers are unable to list the item due to an error message, "Well, this is embarrassing. We're sorry, but the application isn't working right this second. Please try again later."
Reference ID: ALERT15751Sellers are unable to edit the listing templates as the page goes blank upon clicking on 'Edit' option
Reference ID: ALERT15736'Buy it now' , 'Add to basket', 'Make offer', 'Add to Watchlist' options & the listing images are not showing in the eBay application
Reference ID: ALERT15710
Longtime eBay seller and YouTuber James Helferstay says he's been experiencing all three of these problems for months and that they have been negatively impacting sales.
And he's not the only one:
Liz Morton
Liz Morton
It's not surprising that several of these issues seem to be specific to the mobile app experience - eBay has been doing some major tinkering with the app recently, including forcing an update that left many UK users with older devices no longer able to use it.
Liz Morton
And speaking of "well this is embarrassing"...eBay continues to suffer major technical misexecution failures with a failure to launch Buyer Fees in the UK and postponed rollout of new conditions for pre-owned clothing categories.
Liz Morton
As we approach CEO Jamie Iannone's 5th year at the helm and just having passed the 6 year anniversary of Elliott Management's activist bid to push for change at the company, it's shocking just how much of Elliott's "Enhancing eBay" plan still rings true today - particularly critiques around glitches constantly plaguing the platform and lack of leadership prioritizing operational and technical excellence.
How much longer will Iannone, Chief Technology Officer Mazen Rawashdeh and Chief Product Officer Eddie Garcia be allowed to blunder down the same path before eBay's Board of Directors finds themselves facing another call for change from investors?
How have these three latest technical issues impact your sales on eBay? Let us know in the comments below!
As many of the items I sell are £10 or less, this makes it not worth the bother and I'll probably have to give it away to the charity shop.
Add that to the "buyer protection" fee they've added on - and the costs are making it untenable for people trying to clear the house, or make a few bob from old bits and pieces. Not happy at all and there doesn't seem to be a way of opting out.
The sooner these sleazebags at the top can be got rid of, or some community-run buy/sell/swap sites come up - the better. We don't need ebay.