eBay UK VAT Glitch Stalls Sales With Inflated Prices Shown In Error On Some Listings
eBay UK sellers worry about losing sales as some items show inflated prices due to glitch adding additional 20% VAT in error.
The problem has persisted for several weeks now, with eBay customer service and community staff acknowledging it's a known problem but they are unable to provide a timeline for a fix.
Over the last 12/14 hours Ive found over half my listings have increase with price (had VAT added to actual listing price).
When i go to edit a listing it shows at the price I have set but when search for it it shows it more expensive...
...Cant seem to chat any CS on auto chat or request a call back.
The few sales I have done over night have been charge at the amount I put not the extra being advertised - anyone else seem to have this?
Perfect. On the last sales day of the month. I've just checked mine and I have had vat applied to some of my listings I've also noticed that a couple of my buyers have been charged sales tax
Surely this has big tax regulation implications. This glitch should be fixed immediately
why does eBay have so many of these glitches
Why have all my eBay listings now have VAT added to them ? I am based in the uk and only sell my own personal used items.
I am facing the same issue. I have thousands of listings and I am not sure how many are impacted but it seems that it is a big percentage. As you understand this is impacting my sales in a negative way.
The listing has 20% VAT set in the VAT field but eBay still adds 20% on top of that. If the VAT is set at 0% the VAT is still being added.
Alarmingly, this appears to be an ongoing sporadic issue that has lasted for years as the latest problem revived an eBay UK community thread from 2022 with almost 300 previous posts from sellers impacted by the problem.
Community rep Marco replied to that thread today to acknowledge eBay is aware and working on the glitch, but had no further details to provide.
Thanks very much for still flagging this with us. I've just checked for an update, and the team is currently working on it, and trying to resolve this as soon as possible, but I still don't have an estimated fix time. As soon I find out more about this, I will post back here to let you know.
Meanwhile, helpful sellers shared workaround suggestions, with many saying they were able edit listings individually or open their listings in the bulk editor and simply hit "save" without making any changes to trigger a revision that set the price back to what is should be without the additional incorrect VAT added - though they did warn if you use the bulk option it may take 5-10 minutes to see the changes reflected on the listings.
Are you experiencing this glitch adding VAT in error to eBay UK listings? Let us know in the comments below!
I had a customer open THREE separate INAD cases back to back in Feb. She told a bunch of falsehoods in her comments on the case and refused to provide pictures to back up what she was saying, so I called her out on in it with proof that her statements were untrue.
Even though I knew she was trying to scam me, of course, I approved the returns [all 3] and provided a pre-paid shipping label.
She never sent anything back. I got 3 messages from eBay's system saying "We've closed your buyer's return because we have no record that they shipped the item back to you."
However, eBay's system counted all of them against me in my Service Metrics, causing my "Item not as described returns" rate to be: 0.98% even though the buyer was an obvious scammer and didn't return the items.
I didn't have to refund her since she never shipped anything back so there's not a problem there and eBay did remove her feedback, but eBay still counted the cases against me in my 'service metrics' percentage making me look bad in comparison to my peers.