eBay Sellers Stumped By On Demand Payout Change
UPDATE 12-7-23
The default setting for On Demand Payouts has reverted back to showing the full available amount instead of $0, though it's still not clear if this was a glitch that has been fixed or if eBay reversed course on an intentional change after seller complaints.
eBay sellers report being unable to request On Demand Payouts due to change to the payout request process.
I didn't see any posts about it, I have funds available for withdraw but can't withdraw to bank.
I went to my Payment page, shows I have money available but I cannot select regular transfer or Express, the button is greyed out. Anyone else having this problem? No holds shown.
Previously, when sellers would request a payout, the available amount was prefilled in.
The seller could edit the number if they did not want to request the full amount for any reason, but in most cases they simply clicked the blue "send my money now button" to initiate either a free payout to their bank account or an Express payout for a free to their debit card.
Now, the page defaults to $0, rendering the "send my money now" button gray and unclickable until the seller enters the total they wish to withdraw.
It's not clear at this time if this issue is a glitch or an intentional change.
While it was previously possible to change the amount to leave some money in your Payments balance, the fact that sellers who are experiencing this issue didn't immediately notice the change would indicate they are used to just hitting the blue button by default without considering the amount.
eBay may be hoping by forcing sellers to enter the exact amount for each withdrawal request, they might consider leaving some balance on hand to cover fees or shipping labels or perhaps even to use Spendable Funds to shop on the platform.
However, if that is the goal here, eBay may want to consider that many sellers have already pushed back on efforts to encourage use of spendable funds and making confusing, unannounced changes to their usual workflow is not likely to have a positive result.
Liz Morton
Either way, the lack of transparency certainly did not sit well this this seller:
I addressed the issue with a CS and we discovered that was the problem - even he did not know of the change. This has changed since the the 3rd. of this month as I had no problem then or before.
This is the big problem with Ebay, no transparency and no notice of changes that most of the time just happen Willy-Nilly. I do like you can leave some of the money behind to pay for shipping and other things (as I did on Pay-Pal) but I always thought you got all or nothing at all on Ebay.
