eBay Variation Listing Image Upload Problems 6-19-2024

Liz Morton
Liz Morton


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eBay sellers who use the variations options to sell multiple similar items in one listing are reporting technical issues with image uploads preventing them from creating new listings or adding images to existing ones.

Variation Listing Photos
The variation editing section is not loading. I only see a spinning wheel and I cannot update the photos. This started last night and I’m facing with the same issue today. I tried to create a new listing and the same problem occurred. Please help. Thank you.

The variation editing section is not loading. I only see a spinning wheel and I cannot update the photos. This started last night and I'm facing with the same issue today. I tried to create a new listing and the same problem occurred. Please help.

Photos not loading when editing variation listings (and can’t add new photos either)
When attempting to add photos to new or existing variation listings, the existing photos do not load and there is no prompt to add or edit photos. The only result is a spinning green wheel (see screen shot below). This is affecting both the default and variation photos. I have tested on two brows…

When attempting to add photos to new or existing variation listings, the existing photos do not load and there is no prompt to add or edit photos. The only result is a spinning green wheel (see screen shot below).

This is affecting both the default and variation photos. I have tested on two browsers, Edge and Chrome with same result and let one page run for over 30 minutes. Maybe a script is timing out behind the scenes. Please fix asap as this prevents me/us from listing items for sale. This issue with variation listings has occurred frequently over the past few weeks.

Impacted sellers say they have tried on multiple browsers and different devices to no avail - every attempt to create or edit variation listings currently hangs while trying to load the image upload section and displays a spinning green wheel.

While there have been no successful workarounds suggested at this time, I would encourage sellers encountering this issue to report it to eBay using the "send us your comments" link on the page.

That link will open a new draft in your default email program with the subject "Suggestions or feedback for managing variations" to send to DL-ebay-VariationsFeedback@ebay.com along with important information including your user name and browser details and you'll also be able to attach a screenshot showing the problem you are having with the listing form.

I'll update this post as soon as any more information is provided or if eBay officially acknowledges the problem with a sitewide support ticket.

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Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.


Recent Comments
Avatar Placeholderterry5517 hours ago
Sales down 40% from last year, this is gonna be a small business killer
Avatar PlaceholderJaeLynn2 days ago
I've had this happen a few times, and it confused me. One seller alleged that they had to use Amazon's services to make sure I got my item in time. I recently bought something simple, and the seller made a mistake. They'd sent me 3 different messages, one of them too early, telling me they hoped my item arrived in perfect condition. The next day, the item was marked as shipped, and I got an official Ebay shipping email. The seller was using direct messages to give me item updates. If I wanted Amazon, I'd have used them myself! lol
Avatar Placeholderlessthanthreerecords2 days ago
Happening to me too. On my active listings page (with the full list) it looks fine, but when I click on them, many have the random characters. I reported it, and that's when one glitch led to another! As I was typing the message after clicking the "?", letters were repeatedly not coming up (usually one or two at the end of a word). I was finally able to get the message entered, but how tedious!