eBay Volume Pricing Not Displaying On Listings

Liz Morton
Liz Morton


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eBay sellers report problems with Volume Pricing discount feature not correctly applying on newly listed items.

Volume Pricing
What changed with volume pricing? Isn’t working correctly anymore. Still shows correct on all my old listings but anytime I relist or create new listing now it doesn’t show up correctly. Old listing 186107990031 shows correctly. New listing 176024584204 doesn’t show at all. Any help would be ap…

What changed with volume pricing? Isn't working correctly anymore. Still shows correct on all my old listings but anytime I relist or create new listing now it doesn't show up correctly.

Its Ebay not you, Im having the same issue it started for me last night but I can imagine the amount of people this will slowly start to affect, Im sure Ebay will send out a hotfix for it soon.

Markdown sales and promotion tools have experienced several similar glitches over the last few months, indicating possible tinkering with the programming as eBay works to roll out the Sale tab for stores announced in the Fall Seller Update and other changes to this feature.

For example, in August there were issues with markdown discounts not applying properly at check out and new items not being able to be added to existing markdown sales.

eBay Sellers Can’t Add Items To Existing Markdown Sales
eBay sellers struggling with tech issue preventing adding new items to existing markdown sale promotions.

And markdown sale strikethrough pricing has not consistently been displayed in search results, making it harder for buyers to notice when something is on sale.

eBay Not Showing Markdown Strikethrough Pricing In Search
eBay sellers report strikethrough pricing for their Markdown discount sales are not consistently showing in search.

Are you experiencing problems with eBay markdown sales and discount promotions? Let us know in the comments below!

eBayTech Issues

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Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.


Recent Comments
Avatar Placeholderfoxxresell2 hours ago
An update to this situation - Today I will return to Above Average but this last month cost me a 91.8% reduction in impressions, 53.8% drop in listing page views, and 78% drop in revenue as well as paying an additional 6% final value fee on the sales I made. I was fortunate I had some higher value items sell this last week or my revenue numbers would have been well into the 80%.

eBay has responded to my BBB complaint twice. The first time they told me that I deserved below standard because my shipping scans were below the threshold. However, I had to quote their own website to them saying that shipping numbers cannot lead to downgrade to Below Standard.

The second response they just said I would be restored on May 20th completely ignoring the issue at hand, admitting an issue existed, or offering any type of solution.

If this concerns you, this happened to you, or worried it may happen, please take action. In fact, take action anytime eBay is doing somethning wrong. They will change nothing if you don't say anything. If enough people speak up, they do make changes.
Avatar Placeholderfoxxresell2 hours ago
The entire process needs to be overhauled. The numbers that make up their threshold seem to be arbitrary and it does not take a lot to get downgraded. I sell hundreds of items a month but only 3 defects will cause a downgrade. Then, it takes up to a week to get a defect removed from the time you submit an appeal, sometimes have to argue your case, them granting it, and then another two days for the system to catch up. It is beyond ridiculous.

Promoted Listings has changed the game and removing the ability for someone to promote not only cost eBay the revenue, it makes a persons listings invisible. Today is my last day Below Standard and I will finish with 91.8% reduction in impressions, 53.8% drop in listing page views, and 78% drop in revenue.

Your fortunate to get the negative feedback removed. I just had to escalate to the customer service team getting a couple removed where the customer did not read the listing and one complained a part was not included that wasn't being sold and the other didn't read that the vacuum had an issue requiring repair. My appeals were denied without explanation. I have not had them remove feedback since they changed the process over a year ago. I have to escalate to social media and they fight me on it every time.

Most importantly - please take action. Submit feedback on their website, contact the social media team on Facebook, or however you prefer. These issues will remain if we just stay quiet. I let this go before, not this time. Today I will return to Above Average but I am fighting this until something changes.
AvatarLiz Morton7 hours ago
@ConcernedExEbayer I haven't heard of anyone being banned for disabling AI data collection, but definitely interested if you have more details!

https://www.valueaddedresource.net/contact/