eBayUK Errors Processing Refunds, On Demand Payouts January 17, 2023
eBay sellers in the UK are reporting receiving an error message saying "your refund did not go through. Please try again later or contact us" when trying to process refunds to buyers.
Affected sellers say they have a positive balance showing in their Payments balance and valid backup payment method on file.
There are no other holds or errors on the account that would cause an issue with processing a refund, so it's likely a technical glitch on eBay's side.
Try to refund a buyer's returns request and on the refund page, it says the refund cannot go through.
We have positive balance in account, so is it glitch?
I see that eBay are having technical issues which prevent customer refunds being initiated/enacted by the seller. I'm unable to make refunds from two different eBay accounts
— Simon Clark (@simon_isihac) January 17, 2023
Red banner reads "your refund did not go through. Please try again later or contact us". :(@ValueAddedRS
@AskeBay Hi, i'm trying to issue a partial refund to a buyer but everytime i try i'm getting an error message of 'Your refund did not go through, please try again later or contact us'
— Craig 𒉭 (@Okarine_) January 17, 2023
Updated everything and so has the buyer. Tried multiple times, please advise!
@eBay @AskeBay - Any ideas on why refunds aren’t working?
— Michael Enea (@michael_enea) January 18, 2023
It also looks like there may be issues with processing on demand payouts to sellers as well.
I always use payout on demand, as on 1 hr ago. Received a message "we ran into a problem, please try again" just spome with ebay and they advise that they are receiving very high volume with the same issue. They saykng there is a technical payout glitch and they are trying to resolve with highest prioity. Anyone else having this issue?
I'll update as more information becomes available - in the meantime, if you're having problems processing eBay refunds, let us know in the comments below!
BtrS
