Etsy Tweaks Gift Mode In August 2024 Update
Etsy's monthly update roundup for August contains some important tweaks and changes to Gift Mode features like teaser videos and messaging settings as sellers start prepping for Q4 holiday rush.
Here's what Etsy says is changing for gift settings this month:
Improvements to fulfilling gift orders
In January, we launched Etsy gift teaser to all buyers globally opening up more possibilities for last-minute shoppers to purchase extra-special gifts from sellers like you. And over the past few months we’ve continued to improve the gift shopping experience through gift teaser video messages and themes and the expansion of Gift Mode to all global markets.
We heard your feedback about gift orders! We’re making a few changes to the seller experience that will make fulfilling gift orders more seamless and efficient.
Clarifying the ‘note to seller’ field
Gift buyers are 4x as likely to use the ‘note to seller’ field than non-gift buyers—and often use it to ask you to add a gift note (even when you don’t offer it!). We’re updating the ‘note to seller’ copy in cart and checkout to better clarify to buyers where gift messages should be entered.Adding a new gift teaser badge to orders
We know it can be confusing to see a gift note attached to an order when your messages are disabled. We’re adding a NEW badge to orders in Shop Manager to show when a gift teaser is included on an order.Alerting you of a gift teaser added post-purchase
We’ll be making a change that allows buyers to add a gift teaser post-purchase. When that happens, we’ll badge the order in Shop Manager with the 3 gift badges.Updating enabling and disabling messaging
We’ve updated the messaging in Shop Options to make it clearer to enable or disable offering gift messages with purchases.
Gift Teasers were introduced earlier this year, along with Gift Mode AI powered gifting discovery as part of Etsy's efforts to be the "go to" site to find the perfect present for any occasion.
Liz Morton
What do you think of these changes to Etsy's gift teaser and messaging options? Let us know in the comments below!
eBay seller since 2022
Just started selling about a year and half ago
800 items sold 99.7 feedback
Recently I went away for family things for 30 days set my acct to be away … got back with items not received cases opened
I wasn’t able to revise existing listings post new listings OR refund the buyer from my eBay funds …
The items were caught up in recent wild fires but ended up being delivered late. I had to beg the buyer to let me pay them off of eBay to close the case because it was on hold and I wasn’t able to refund them from my eBay acct etc…. So luckily they obliged and I did … but ever since then my acct must be strikes as high risk because funds have been on hold 3 days after delivery since then indefinitely might I add… I get the run around everytime etc etc FINALLY I got someone saying it’s temporary it’ll be back to normal etc. these r all reps from escalated departments… one lady told me that with my history and feedback I’ve proved beyond doubt that I’m reliable seller and shouldn’t be on hold she put in for a appeal never heard back got the run around for another few months… they keep telling me I’ve been chosen for the new update they r rolling out total BS … do you believe that sellers will stay on eBay with these holds ? No they will simply go to another platform … they r 100% making money on the holds and use any reasoning to tell you basically no and keep profiting…. The get around is creating a new acct… these cases were closed without eBay having to step in and might I add I lost $$ and its been truly frustrating esp since I’ve built the acct up but I know I can do it again.. when they tell me its going to happen to all accts I just mention how my brother just opened one n now has immediate payments they don’t know what to say I don’t think they really even know.,, its sad n scummy but I see a class action lawsuit coming honestly ! I don’t know💬 if I forgot anything but well written thanks for the information. Have a great one!