Etsy Sellers Struggle With Plaid Bank Account Verification

Liz Morton
Liz Morton


Comments

UPDATE 11-5-22

It looks like Etsy has pushed the deadline to complete verification via Plaid out until January 2023. Is this an indication too many sellers were having problems and Etsy didn't want to miss all important holiday sales?

It looks like Etsy extended the deadline for bank verification until Jan 23 from EtsySellers
Anyone Else Get a Verification Extension to January?
I closed my shop a week or so ago, after having it on vacation through most of October. I had a lot of other reasons, but one of the things I decided against doing now was verifying my bank with Plaid. With all the other issues the site is having, I just didn’t feel like it was worth doing. So all…

I closed my shop a week or so ago, after having it on vacation through most of October. I had a lot of other reasons, but one of the things I decided against doing now was verifying my bank with Plaid. With all the other issues the site is having, I just didn’t feel like it was worth doing.

So all of October was the first countdown. When that ran out, they said I had another 30 days. I got annoyed with the vaguely threatening tone of their verification emails, so I closed my shop instead. Now today I get an email saying that the extension has been pushed out to January! Apparently, they decided the holidays are hectic and we deserved the extra time. They removed the wording about suspending shops, and softened the wording about holding a seller’s funds after the extension period ends. I’m now wondering if the “non-compliant” this time may’ve made a difference after all? Thoughts? Did anyone else receive this email?


UPDATE 9-22-22

Etsy is now telling sellers the emails saying they needed to reverify were a mistake and can be disregarded.

Re: [INVESTIGATING] “We couldn’t verify your bank account information” email sent to verif
Hey all, We can confirm that some sellers were mistakenly sent an email stating “We couldn’t verify your bank account information” due to an error on Etsy’s end. This error doesn’t affect your bank account or finances whatsoever. We’re sorry for the confusion! You can validate if your bank account h…

We can confirm that some sellers were mistakenly sent an email stating “We couldn’t verify your bank account information” due to an error on Etsy’s end.

This error doesn’t affect your bank account or finances whatsoever.

We’re sorry for the confusion! You can validate if your bank account has been successfully verified via the payment settings under shop manager. If it was successfully verified, you should be all set.


UPDATE 9-21-22

Etsy sellers are now receiving notices that Plaid has been unable to verify their accounts and they are unable to resubmit their account information.

Plaid Told Etsy Unable to verify my bank account
I did the whole Plaid nonsense about a week ago and linked my bank directly to Etsy (kicking and screaming mind you) and just got an email telling me that Plaid was unable to verify the bank info and to log in and fix it. I log in to fix it and the box won’t let me open it to “re-enter bank details”…

I did the whole Plaid nonsense about a week ago and linked my bank directly to Etsy (kicking and screaming mind you) and just got an email telling me that Plaid was unable to verify the bank info and to log in and fix it. I log in to fix it and the box won't let me open it to "re-enter bank details" to start the process over. You click and it never opens the whatever to let me re-enter. I'm going to lose my mind if this prevents me from getting my weekly deposits when we've done nothing wrong and there's no issues with my bank account.

The technical issues board has an active issue being investigated for these "we couldn't verify your bank account information" emails.

[UPDATE] “We couldn’t verify your bank account information” email sent to verified Sellers
Hey all, There’s a team looking into what caused some Sellers who have already verified their bank accounts to receive an email saying they were not verified. Once I’ve got an update from the team, I’ll add it to this thread. Thanks!

"We couldn’t verify your bank account information" email sent to verified Sellers

There's a team looking into what caused some Sellers who have already verified their bank accounts to receive an email saying they were not verified. Once I've got an update from the team, I'll add it to this thread.

I'll update as more information becomes available.


UPDATE 9-9-22

The Indie Sellers Guild has launched a petition for sellers to express their concerns about Etsy requiring the use of Plaid for account verification.

Sign the Petition
Etsy: Don’t Violate Our Privacy Rights

UPDATE 8-26-22

Etsy has finally put out the public announcement they should have given over a month ago explaining to sellers what Plaid is and why their bank accounts need to be verified.

Bank verification has started for sellers with banks in the United States
Hi all, In connection with anti-money laundering and related regulations in the United States, marketplaces like Etsy are adjusting practices to further verify any American bank accounts on file. This is to protect your account as well as the Etsy marketplace. Over the next few months, sellers with…

UPDATE 8-25-22

It looks like Etsy has sent out an email notice to many sellers today telling them they must verify their bank accounts to continue selling on the platform.

Etsy also has updated the help page to give instructions for manual verification if sellers are uncomfortable or unable to log in to their online banking via Plaid to verify.

Do I have to enter an online banking username and password?
You don’t need an online banking username and password to verify your bank account. You can verify with test deposits to your bank account by choosing Manual instead of Instant for How would you like to connect your bank account? when opening Plaid.

If you’re able to use an online banking username and password, verifying is usually easier. Verifying with test deposits requires waiting for the deposits to arrive in your bank account and manually entering them on Etsy via Plaid.

I’m getting an error, or I don’t see my bank in Plaid’s search
If an error prevents you from proceeding, or if you can’t find your bank in Plaid’s search, you can still manually verify your bank account with test deposits.

Choose Link with account numbers on the Plaid screen where you see an error message or no results in search. You can also choose Manual instead of Instant on Plaid’s first screen.

How to manually verify your bank with test deposits
As an alternative to entering your username and password for online banking, you can verify your bank account with your bank account routing and account numbers. Plaid will send 2 small test deposits to your bank account. Once you see the test deposits in your bank account, you can go back to the Plaid popup in your payment settings to enter the amounts.

It may take as little as 1 business day for the test deposits to appear, although most sellers will receive it within 3-5 business days.

Some issues are still being reported - most concerning is that some sellers are getting suspension notices within 24 hours of attempting to verify.

Plaid glitch -Updated bank account and Etsy suspended my account resulting more issues
I’m going to try to stick to the facts and not derail on how upset I am or over the loss of money I am incurring right now. I recently moved across the country and since my bank I have used for forever is not local to my new state, I went and set up bank accounts locally to make things easier for m…

I recently moved across the country and since my bank I have used for forever is not local to my new state, I went and set up bank accounts locally to make things easier for me. On 8/17/2022 I logged into both of my Etsy shops and I initiated the change of my bank account. They now use Plaid and it was noted as a "test run" last I read. So I chose the manual option where they deposit two small deposits and pull it back out, you come back in a few days and verify the deposit amounts.

I woke up on 8/18/2022 to emails from Etsy for both of my shops stating that I failed to come back and verify my bank account information within 30 days of initiating a change in account. Am I on glue? Less than 24 hrs does not equal 30 days. So I ask Etsy to call me. I spoke with two people that day. They confirmed it's a glitch on their side and said there's issues with plaid and the only way to rectify it is use the instant login option.

I logged in and got verified and feel upset that Etsy is forcing me to do this and I don't want to. They lifted the suspension on my shops. They told me to wait a few hours and everything would be restored.

I no longer had the suspension message and it says I am verified. But I see I am not able to purchase shipping labels for orders in my queue and all my listings are gone. I have no active listings on both shops...

...On the PC, I found all the listings in "Inactive" with a bright red flag on all of them saying deactivated by Etsy. Every Etsy support agent I have spoke with has told me that it's stuck like that and it's not an issue with my listings at all, just something that happened from the accidental and unwarranted suspension. They told me that a special team would be looking into it on both shops and contact me via email and there is no ETA. I am now 3 days in to both shops being down.

Others are reporting they receive an error message stating the account number they entered is not correct or doesn't match what Etsy has on file, even though they have verified it is correct.

If you're experiencing issues with verifying your Etsy bank account through Plaid, let us know in the comments below!


UPDATE 7-22-22

A determined Etsy seller has discovered a workaround that allows you to verify a bank account by entering the routing and account number instead of logging into your online banking through Plaid.

So... I decided, after not finding any definitive information about the legal ramifications of this, to try it for myself. I opened a brand new shop, went through the setup (I've been thinking about doing this anyway lol), and got to the part of adding my bank account.

I am in the US, so yes, the Plaid box came up. And this is what happened:

You do NOT have to log into your bank as has been reported. You can simply put your routing and account as is normal and it will take a few days to verify. They make the regular deposits as normal and you must verify them. Now, you cannot progress beyond this page until that is completed. So it does slow down the setup of your shop, however, when starting a new shop do we need it up and running on day one?

Personally, a day or two of waiting is worth it to keep my bank log-in credentials to myself.

So there you have it. This has been falsely reported. I'm guessing people got stuck on that page and felt they had to do it, but all you do is close the browser, click your verification email to verify your account, and go back and add listings, etc. It is that simple.


Etsy appears to be testing using Plaid for micro-deposit bank account verification and some sellers are reporting serious problems as a result.

Plaid Puts Shop In Suspension

This plaid service has me at my wits end. Etsy has been testing this new third party bank account verification system and it has majorly failed all of us. My 2nd shop was visible at first, but customers were unable to make purchases. I contacted Etsy support and they got back to me within a week and said to ignore the Plaid verifications, and that they verified my bank info.

Fast forward another two weeks and I'm attempting to ship out orders and my account has been suspended. No way to verify the information as previously tried. Now I'm going to have upset customers because I can't ship out their orders (unless I wanted to ship it out by buying labels at the post office and therefore losing any chance at star seller ratings), I'm losing view traction that I have been working so hard on increasing the last two weeks, and I have no freaking income. I am so angry right now.

It's not clear how many sellers have had their accounts put on hold due to issues with the verification, with a handful of reports on the Etsy community and across social media.

Other sellers are simply concerned about privacy and security when being asked to log in to their online banking through Plaid.

Sad about Plaid from EtsySellers
Plaid - it’s optional, right?
After reading about issues with trying to use Plaid to verify bank accounts - it looks like Etsy is testing this, and sending emails to some Sellers, asking them to use this. Live testing on our shops, that seems to result in not so good things. What I want to know is - you get the email of Etsy a…

After reading about issues with trying to use Plaid to verify bank accounts - it looks like Etsy is testing this, and sending emails to some Sellers, asking them to use this. Live testing on our shops, that seems to result in not so good things.

What I want to know is - you get the email of Etsy asking you to do this - do you have to, or is it optional?

Grrrrrrrrrrrrrrrrrrrrr!

And some who have tried to sign up are experiencing glitches that continue to push back dates for when their funds will be released.

Plaid not making deposits
I was required to sign up with Plaid 2 weeks ago. I didn’t like the fact that I had to provide my bank account sign-in and bank account password for Plaid to make deposits to my account from my Etsy shop, (and in researching Plaid, found it had a class-action lawsuit against it for making their web…

I was required to sign up with Plaid 2 weeks ago. I didn't like the fact that I had to provide my bank account sign-in and bank account password for Plaid to make deposits to my account from my Etsy shop, (and in researching Plaid, found it had a class-action lawsuit against it for making their website look like they were signed in with their own bank account instead of with Plaid) so I opened an account at a different bank just to be on the safe side. Signed up with Plaid, connected my Etsy account, waited the required 5 business days, then double checked the connections today. The deposit date jumped to Monday the 18th. I was again required to sign up with Plaid, and must wait an additional 5 business days.

Now my other shop is requiring me to sign up with Plaid. I don't know what bugs are in the system and would send a message to Etsy Technical Support, but can only find the help section with a 1-2 day email, which I did. I sent them an email just now about this.

It's scary. I have money in these two shop accounts and need it to pay my bills. I thought it was fine just depositing my money into my bank account, It was safe and secure and it worked. But now, I cannot even do that.

If anyone has been through this with Plaid and knows what I'm doing wrong, please respond. Or any suggestions -???


Why Is Etsy Using Plaid?

Plaid is used by a wide variety of online sites for various financial features and functions - in Etsy's case, it provides the capability for the marketplace (and their payment processor Adyen) to verify your bank account information for payouts using micro-deposits.

How to Update and Verify Your Bank Account for Etsy Payments Deposits
The bank account on file for Etsy Payments is the bank account where your available sales funds will be deposited, per your deposit schedule. Learn how to set up your deposit schedule.

US sellers may see an option to connect with Plaid to add their bank accounts. We’re testing an easy, secure way of verifying your bank details to help ensure you’ll receive your deposits without trouble. If you’re asked to connect with Plaid, follow the prompts. If you’re in the US and aren’t asked to connect with Plaid, you don’t need to take further action to verify your bank details. Learn about Plaid’s security measures.


Verification for US bank accounts
A small test deposit should appear in your account within 3—7 days. This is a courtesy to let you know that deposits are working properly. Once you see the deposit, no further action is required on your part.

If you’re setting up a new shop, you’ll receive a small deposit to your bank account after you open your shop to the public. No deposit will be sent to your bank account while setting up your shop before opening it.

Verification for bank accounts outside the US
If your bank account is located in a country, other than the US, where Etsy Payments is available you will need to verify your bank account before you can receive any funds from your sales.

If your shop was opened after March 1, 2022, you can add your bank account after your first sale. Be sure to add your bank details within 30 days of your first sale to avoid your shop being suspended. You’re required to verify your bank details within 60 days or your shop will be suspended.

Much like eBay, Etsy is likely under pressure to increase account verification/vetting due to Know Your Customer (KYC) payment processing requirements and changes to reporting thresholds for income taxes, especially in the US, which may be why they're testing out this new way to verify bank accounts.


The whole debacle underscores the importance of customer service and communication - and the brand damage that can occur when those things are not done well.

There seems to be a lot of confusion among sellers about what Plaid even is or why Etsy is using them. There are also legitimate security concerns and it's totally reasonable for sellers to be leery of providing log in credentials to a 3rd party that they do not know or trust.

The lack of customer service for sellers who are experiencing glitches, holds on funds, and/or account suspensions due this is absolutely inexcusable.

Wasn't Etsy's big pitch about why they needed to increase selling fees a few months ago in part that the extra revenue would be used to improve customer service? 🤦‍♀️


Have you had problems with Etsy's partnership with Plaid for bank verification? Let us know in the comments below!

EtsyFees & Payments

Liz Morton Twitter Facebook
LinkedIn

Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.

31 comments
Avatar Placeholder
D1-incharge
I finally bit the bullet after going back and forth with Etsy and tried to verify the account NOT using their instant verification but entering the routing and account numbers instead. I have received the first micro deposit but not the second. Can NOT proceed with verification until the second one comes thru, if ever, and since there's no way to verify what happened to the second deposit, I guess I'll wait to get paid from Etsy:(. Like many here, my acct is tied up to personal finances, there's no way in this earth I would give anyone the password, regardless of how secure they say they are. . ps, I just verified my CashApp using Plaid, routing # and acct number and it was immediate verification. With the lack of knowledge from CS and how difficult they have made this, Etsy really dropped the ball on this one.
2
Hide Replies 1
Avatar Placeholder
Rawbb2
With the new conditions of a third party having my banking info and, apparently my entire financial history, it was too intrusive and I decided to quit etsy. I should have THEIR financial info since the customer (me) should know that etsy can afford to pay me. The final straw was being charged an additional $7.50 on a $50. sale because it sold because of some outside advertising etsy did on my behalf.
I sleep better!
Avatar Placeholder
JunkieBK
I'm getting all these notices that my shop will close soon (in 2 days now) if I don't verify my account... but when I go to the page on Etsy the Plaid link doesn't even work. Click and it does nothing. Am I supposed to sign up on the Plaid website without going through Etsy? There is literally no customer service at Etsy and the FAQs don't help at all. I just made a sale today. Will I even get paid if they close my shop in 2 days????
Hide Replies 2
Avatar Placeholder
junkiebk
UPDATE
I've made 3 sales since this and now have over $100 of funds that Etsy is holding and not depositing in my bank. How do I get these funds back if I don't want to use Plaid? If I ever learn how to connect Plaid to Etsy....the link still does not work in my shop manager page!!!!??? Etsy is stealing from me at this point
Avatar Placeholder
Username2
Has anyone here in the comments who is selling on Etsy thought about doing the work around described in the article? Or do you feel that’s fishy as well and would rather shutter shop and use another platform? As of 1/16 I’m now suspended because I didn’t sign up for Plaid—pushed it back 70 days then 30
1
Avatar Placeholder
APC
I closed my Etsy store one month after Etsy notified me that I had to use Plaid to continue my Etsy store. The notice said, if I did not verify my Plaid verification, my store would be closed in 30 days. The requirement to disclose my bank password was a real deal killer. My bank said absolutely NOT to provide any bank information to Plaid if the platform required a bank password. I posted notice on my store explaining to the public why I was closing my account by the end of the month. It should be of great concern with all of the bank fraud going on today throughout the world when a financial platform associated with your business requires to have access to your bank account and all of your financial information. You do not know where your information will end up and how it will be used. Recently, Plaid was successfully sued in a class action lawsuit for disclosing and selling consumer information - that should be the clincher for those on Etsy or any platform that wants to snoop into your personal and business life. It is like having surveillance cameras in your bedroom and bathroom! I was a Five star seller on Etsy since 2013. I understand leaving Etsy is very hard on sellers, but loosing your private information, having it disclosed creates vulnerability for all Etsy sellers. Etsy stopped adhering to its original Mission Statement once it became a publicly traded company - it is now owned and has board members who control from countries outside of the U.S. that do not have U.S. sellers best interests in mind.
Avatar Placeholder
Pamela
I'm going to say this using plaid opens the door for hackers to attach a hackers box. How do I know all of this my banks informed me they were on alert with many eccommerce sellers. Warned of hacker boxes being attached. Shopify right now is a huge one that banks have been warned about. As is Etsy now with Plaid. It's not securing your information it's allow these hackers to gain all your customer information. Eccommerce is on the way out. Amazon has seller stealing images of things and customers are not recieving what is shown. Etsy has so many people getting product off Aliexpress from China and claiming handmade. The problem now is China is shut down. Corporations are trying to grab as much a sthey can right now at anyone's expense. I think Etsy is seeing it's last days coming up this decade. Amazon is gonna blow it off the internet period. Etsy has stepped on his own policies by not offering just handmade and the only ones making true money are people making patterns. To me that's not handmade either, it's a handmade site not a pattern site. Your now seeing commericals telling all thesece sellers what are you going to do when they are gone. A new era has arrive people.
Hide Replies 1
Avatar Placeholder
APC
Well said and warned! I totally agree....thank you for sharing your post may just save lives~
Avatar Placeholder
Mamurray76
I haven’t used my Etsy account in close to 2 years. I got a message that I needed to verify my bank account. I had a partnership that dissolved and I told Etsy that I did not have information or access to the listed account. I asked them just to remove the listed account so I could add one that was active. They asked me some identification questions, to which I replied. Then they sent more questions, that I also replied to. Then they sent more questions. I gave up. Anyone else can look up what my last sale was in 2020 and other random bits of information. Asking these kinds of endless questions does nothing to enhance security as they stated. I finally said never mind, I don’t need to link an active bank account to a store I’m not even using.
Avatar Placeholder
nawal
same here they asked me to verify my bank info otherwise they will suspend my shop, went to plaid entered every thing correct (even though I was leery to give my bank info to some folks I heard of for the first time) but I did anyways, guess what PLAID DIDN'T SEND THE TEST DEPOSIT TO MY BANK!!!!!
Hide Replies 1
Avatar Placeholder
GStreetWoolworks
I am quitting Etsy over this. I can’t log into my account anymore and when I do it is so confusing. No help!
Avatar Placeholder
Fu*ETSY
Etsy is the worst site to sell on ever. They have been holding my money for 2 years now because according to them they can’t verify my bank account. It’s not my problem, it’s theirs I’ve entered in the correct info. Now they are saying if I don’t verify with Plaid, they will suspend my account. They are forcing us to connect with a third party and give our banking and personal information to the company Plaid. This is not ok, this should be taken to class action. I don’t want my banking information to be given to Plaid or any other third party. It’s not fair that etsy has held my funds for that long when I entered in my banking information 2 years ago already and it’s completely valid.
Avatar Placeholder
endicott271
I will close my etsy shop before I sign onto Plaid. I do not feel comfortable that part of the process is supplying Plaid my bank sign in information. Sorry etsy, this is one step too far.
Avatar Placeholder
JudyJustSews
I entered and sent in my banking information and, a week later, received an email from Etsy that the banking information is incorrect. (I have used the same banking information since I opened my shop 5 years ago). I attempted to follow their instructions and re-enter the information by the 'Re-enter bank details' selection is not selectable ....so I get nowhere. I don't want to loose my clients and listings and have several items being custom made for clients. What do we do to not get suspended? And the article is correct ...we are giving more monty to Etsy and the service to the shop owners has deteriorated.
Hide Replies 1
Avatar Placeholder
Etsy is a ghost town
Same issue here. The re-enter bank details button does not work. I also have received money to that account as well before so I do not know why I need to verify it.

Unfortunately, I had my account suspended a few months ago unjustly. This is surely a method of theirs to drag their feet and not payout seller's rightful balances.
Avatar Placeholder
kjones
Got several deposits since I have two shops. No data on which was the first deposit other than random arrangement in bank site, in fact the first entry was a small deposit withdrawal??? Now I'm locked out since I couldn't guess the correct sequence or some other mysterious problem. Etsy, we all are loosing money on this and I'm prepared to move elsewhere, you're not the only game in town anymore. Plaid is horrible, to even suggest much less recommend giving password and username - this smells like class-action law suit waiting to happen.
Avatar Placeholder
Nancy Javier
I'm having exactly the same problem. I've tried dozens of times to enter my bank information manually. I keep getting the Sorry Failed Try Again Later. Now I've heard that if you try too many times, they'll suspend your account and cut off your funds. This is an absolute Catch 22 situation. I've talked to etsy support, chatted, sent emails, nothing helps.
This is such a mean and cruel way to do business. Just so hard to believe.
Avatar Placeholder
Blended Scoops
Tried to verify with Plaid manually and only received one test deposit, not two. When I tried to enter the test deposit the site wants a 3-digit code on my bank statement transaction description. So do I have to wait a month for my back statement to come out so I can see this three digit code? I can't figure any way how to reenter the information to receive two new deposits. It keeps telling me to go to shop manager and finances, but my shop is new. I'm in the process of setting it up so it won't allow me to go to shop manager, finance, payment settings. It just talked me to the "How you'll get paid screen" of the six step process and I don't see an option to have them resend the deposits or switch to verify it automatically by logging in.
Avatar
Delight
A disaster. My long time account isn't being accepted, have been trying for days. I have tried every way possible, with zeros, without, with routing number without. Etsy hasn't emailed me back in 3 days now, they seem to have disabled phone call back with a message that says "Etsy can only take requests in English". All the while the clock is ticking. I need this money for survival.
Avatar Placeholder
aol
I'll be shutting down my shop and moving to amazon before signing up with plaid.
Avatar Placeholder
Linda Buck
My account has been suspended because my info did not go through. I know I did everything correctly. It is insane that I am dealing with this with NO help from Etsy. They should have been prepared with a help line before suspending accounts. I am extremely disappointed with this problem and service. I need to now ship orders via post office but need to continue getting orders. How am I going to get my cliental back. I feel Etsy owes us an apology and need to send out something to customers taking responsibly.
Avatar Placeholder
Fhjggjk
It won't verify my acct although it's the same one I get deposits to.
Avatar Placeholder
WireAndRoses
it keeps telling me my bank account number is not the same as the one they have on file. it's a chase account, but it isn't asking me to select a bank?
Avatar Placeholder
Ekendziorski
I also have had this issue! I got an email today at 8:25 asking me to verify my acct within 30 days. FIFTY FIVE MINUTES LATER my account was suspended for not verifying. I went online to verify within those 55 minutes and Plaid supposedly sent a verification amount to my bank, but in speaking with my bank they never received it. I am disappointed my account has been suspended when I did everything I could to comply.
Avatar Placeholder
Kim
So I tried the manual verification twice on both of my shops, both 5+ years old with thousands of orders each and star seller status. I received error messages each time suggesting I try again later or use a different bank account. This is absurd!! I will close up shop before I give a third party my username and password to my bank account. They have completely lost it. This may be another breaking point for many shops. I have endured but this is definitely where I will draw the line!
1
Hide Replies 1
Avatar Placeholder
hr
I'm having this exact problem. I tried it on two phones and my laptop and got the same error on all three. This may be the last straw with Etsy.
Avatar Placeholder
Ink and Bleu
I got a notice today. I am NOT entering my user name and password to verify my account. I tried 3 times to enter my acct and routing number and it failed every time. Now it says i've tried too many times and it will not let me try anymore. They can sure as hell take money OUT of my account just fine when I list things, but they aren't going to pay me b/c PLAID can't verify my account? this is total crap. I 100% will take my sales elsewhere if they suspend my account.
2
Avatar Placeholder
tatdimg
o. m. g. TWO months.......ive been dealing with this. the customer service rep always admits its THEIR problem, it IS affecting my shop sales, and then they say "I PROMISE i will make sure tech support deals with this" only to get an email telling me to call my bank. its an ongoing cycle that has destroyed my shop. i never received any email about plaid though so i didnt even know what this was until i saw your article. kinda makes everything make sense now :(
1
Avatar Placeholder
Sue Klein
I'm also being help up by Plaid since they won't let me verify my account with the 2 recent deposits into my account. Etsy is not helping. I sent them chats with this issue and they said to try to set up your bank account again which I did, but again Plaid won't let me verify my account. Etsy support is not helping and you cannot talk to anyone.
What to do? I have spent hours trying o ratify this situation and have contacted Etsy many times.
1
Avatar Placeholder
BeelovedHoneyCompany
I’m being held up by plaid 7/22/2022

Beelovedhoneycompany
1

Recent Comments
Avatar PlaceholderMksowa6 hours ago
They need to fix a very broken system full of nasty attitudes. The patrons no longer matter.
Avatar PlaceholderMarty_J22 hours ago
Was just checking to see if it would post without creating an account but….
eBay seller since 2022
Just started selling about a year and half ago

800 items sold 99.7 feedback

Recently I went away for family things for 30 days set my acct to be away … got back with items not received cases opened

I wasn’t able to revise existing listings post new listings OR refund the buyer from my eBay funds …

The items were caught up in recent wild fires but ended up being delivered late. I had to beg the buyer to let me pay them off of eBay to close the case because it was on hold and I wasn’t able to refund them from my eBay acct etc…. So luckily they obliged and I did … but ever since then my acct must be strikes as high risk because funds have been on hold 3 days after delivery since then indefinitely might I add… I get the run around everytime etc etc FINALLY I got someone saying it’s temporary it’ll be back to normal etc. these r all reps from escalated departments… one lady told me that with my history and feedback I’ve proved beyond doubt that I’m reliable seller and shouldn’t be on hold she put in for a appeal never heard back got the run around for another few months… they keep telling me I’ve been chosen for the new update they r rolling out total BS … do you believe that sellers will stay on eBay with these holds ? No they will simply go to another platform … they r 100% making money on the holds and use any reasoning to tell you basically no and keep profiting…. The get around is creating a new acct… these cases were closed without eBay having to step in and might I add I lost $$ and its been truly frustrating esp since I’ve built the acct up but I know I can do it again.. when they tell me its going to happen to all accts I just mention how my brother just opened one n now has immediate payments they don’t know what to say I don’t think they really even know.,, its sad n scummy but I see a class action lawsuit coming honestly ! I don’t know💬 if I forgot anything but well written thanks for the information. Have a great one!
Avatar PlaceholderJkvinyl3Yesterday
As many have already quoted - us sellers now can not charge for packaging. I will be £500 a year out of pocket.