Etsy Testing Video Reviews
UPDATE 8-15-22
Etsy has announced Video Reviews are now available for all buyers who use the iOS app.
In a move that is sure to raise eyebrows, sellers will no longer have the ability to hide low quality or offense reviews themselves - they will now need to report them and wait 7-10 business days for them to be reviewed and removed, if Etsy deems them to be offensive.
We recently reached out to tell you that we’d be testing video reviews on Etsy. We’re excited to follow up and share that all buyers officially have the ability to leave video reviews from the Etsy app on iOS devices.
These reviews can be up to 30 seconds in length and include audio. Fellow buyers visiting your shop from an iOS device can now also watch them to help get an up-close look of your listings. Video reviews can help highlight details that might be missed in photos, and could help give buyers the extra boost of confidence they need to make a purchase. We’re still working on making video reviews accessible on the Android Etsy app, so stay tuned there!
We’re excited for this new feature. It’s one of the many improvements we’ve been working on that we hope helps sellers get discovered and grow.
Also, when we originally announced we were testing video reviews, we saw a few different questions come up across the community and wanted to answer those below.:
What about inappropriate video content?
Some sellers have expressed concerns about inappropriate video content. As a reminder: video, photo, and text reviews are subject to our reviews policy, which states that reviews that contain graphic, mature, or harassing language or imagery are against our policy.
How do I remove an inappropriate review?
If you receive an inappropriate video, photo, or text review, click “Report this review” to flag it to our agents. Our agents will evaluate and remove any inappropriate reviews in violation of our reviews policy.
How long does it take to remove an inappropriate review?
If you report a review and we find it violates our policies, it will be removed within 7-10 business days. However, the majority of reported reviews that violate our policies are removed sooner.
Can I hide photo or video reviews?
Reviews are an important, transparent representation of buyers’ experiences and we want buyers on Etsy to shop confidently knowing that we’re a trusted marketplace. In order to ensure we’re being transparent with buyers while continuing to meet industry-wide legal standards, we are removing the ability for sellers to hide photo or video reviews. If you find that a review is inappropriate or violates our policies, you can report it to our team for removal. You will also continue to have the option to respond to reviews if you feel you need to.
Etsy has announced they are testing out a new way for buyers to leave reviews for sellers with videos.
During the test phase, video reviews left by buyers will only be visible to the seller - Etsy says they will notify sellers before pushing the feature live for all buyers.
We’re excited to let you know that we’re working on a new feature that could help give shoppers more confidence when deciding to make a purchase: buyer video reviews!
Video reviews from buyers are another great way for shoppers to get an up-close look at your items and could help other potential customers purchase from your shop.
Since we’re still fine-tuning this feature, video reviews will only be visible to you for the time being, until we launch them to all buyers. We’ll be sure to let you know when that happens. If a buyer has left you a video review, you can see it by visiting the Review section of your Shop Manager from a desktop computer.
I'll update as more info becomes available - in the meantime, let us know what you think about Etsy Video Reviews in the comments below!
