Facebook Marketplace To Cover Some Shipping For The Holidays
Facebook is getting serious about growing their marketplace this holiday season with an offer to cover up to $15 of shipping for buyers now through December 31st*.
This is sure to come a welcome news to both buyers and sellers as many carriers have raised rates or adopted peak surcharges, driving up the cost of shipping.
The email I received from Facebook says:
This holiday season, we’re giving you the gift of free shipping* for all your customers, on us. Now through December 31, your customers will automatically see a shipping credit of up to $15 applied to their orders when they check out.
Plus, we’re covering the cost of special holiday incentives – such as 20% off for new customers – giving shoppers even more reason to buy from you this season.
You can make the most of this moment by helping your customers discover and purchase your products. Review our checklist below to make sure your shop is ready to maximize your holiday sales.
- Provide an easy shopping experience
Ensure your customers have all the information they need to make a purchase. Double check each link, product description, price and image in your catalog.
- Make your gifts stand out with collections
Help your customers find exactly what they’re looking for by creating curated collections like “Best Selling Toys” or “Gifts for Dad.”
- Share your products
Make your posts shoppable by tagging all products and gifts you feature in your photos and videos.
As always, check terms and conditions carefully. More info here.
This comes on top of Facebook extending their waiver of selling fees on the platform to June 2022.
Add two and two together and it's obvious Facebook Marketplace is looking for a strong Q4 finish. What are other marketplaces doing to keep up?
eBay has responded to my BBB complaint twice. The first time they told me that I deserved below standard because my shipping scans were below the threshold. However, I had to quote their own website to them saying that shipping numbers cannot lead to downgrade to Below Standard.
The second response they just said I would be restored on May 20th completely ignoring the issue at hand, admitting an issue existed, or offering any type of solution.
If this concerns you, this happened to you, or worried it may happen, please take action. In fact, take action anytime eBay is doing somethning wrong. They will change nothing if you don't say anything. If enough people speak up, they do make changes.
Promoted Listings has changed the game and removing the ability for someone to promote not only cost eBay the revenue, it makes a persons listings invisible. Today is my last day Below Standard and I will finish with 91.8% reduction in impressions, 53.8% drop in listing page views, and 78% drop in revenue.
Your fortunate to get the negative feedback removed. I just had to escalate to the customer service team getting a couple removed where the customer did not read the listing and one complained a part was not included that wasn't being sold and the other didn't read that the vacuum had an issue requiring repair. My appeals were denied without explanation. I have not had them remove feedback since they changed the process over a year ago. I have to escalate to social media and they fight me on it every time.
Most importantly - please take action. Submit feedback on their website, contact the social media team on Facebook, or however you prefer. These issues will remain if we just stay quiet. I let this go before, not this time. Today I will return to Above Average but I am fighting this until something changes.