OnBuy Launches Cashback Loyalty Program
OnBuy's new cashback program is here, with 1% guaranteed on all items and extra rewards for its most loyal customers.
OnBuy
Today marks the biggest and most exciting milestone in our story to date as we become the world’s first cashback marketplace with the launch of OnBuy Cashback - changing the way you shop forever!
From this point on, you’ll get instant Cashback on every item you buy on OnBuy, every single time. That’s right - real money in your pocket, just for shopping with us!
With OnBuy Cashback, you have the freedom to choose how you use your cash: You can spend it on OnBuy straight away, save up for something special, or withdraw it into your bank account after 30 days, as long as you’ve got a balance of £5 or more. It’s up to you - no codes, no catches, just Cashback!
...That’s not all, though! Bucking the industry trend of giving new customers the best deals, we’re giving back to our loyal OnBuyers with a host of extra Cashback promotions and stackable rewards. All you need is an OnBuy account to enjoy exclusive offers you won’t find elsewhere - straight to your inbox!
In a LinkedIn post announcing the new program, founder and CEO Cas Patton revealed they've set aside £10 Million to fund the program and that existing customers will receive 7.5% cashback through the end of August.
I'm excited to announce that today we have launched "OnBuy Cashback" with £10m set aside to reward customers as part of our launch.
We have truly disrupted the #cashback and #rewards markets, made loyalty points pointless and delivered a valuable USP to the marketplace world, that puts money back in customers pockets for being loyal to OnBuy.
From this point on, you’ll get instant Cashback on every item you buy on OnBuy, every single time. That’s right - real money in your pocket, just for shopping with OnBuy!
With OnBuy Cashback, you have the freedom to choose how you use your cash: You can spend it on OnBuy straight away, save up for something special, or withdraw it into your bank account after 30 days, as long as you’ve earned £5 or more*. It’s up to you - no codes, no catches, just Cashback!
OnBuy now has a differentiating USP and we've also vowed to reward loyal customers far more than new customers and to highlight our point of difference, we're rewarding all of our 6.2million customers via email with 7.5% cashback today until end-Aug.
“We’re introducing something genuinely disruptive to the world of online retail, which can be full of deceptive deals and too-good-to-be-true offers. OnBuy Cashback will reward customers’ loyalty in a tangible way, without codes or catches, and have a real impact on peoples’ pockets."
How does OnBuy Cashback work? Here are the highlights but as always, read the full terms and conditions carefully!
Will my Cashback expire?
As long as you make a purchase at least once every 6 months, you can keep on saving your Cashback for a rainy day!Used guest checkout? Don’t miss out on your Cashback! Just create an OnBuy account within 30 days of placing your order using the same email address that you used at the checkout, and your Cashback will be yours to spend!
Can I choose how much Cashback I use?
When you choose ’Spend my Cashback!’ at the checkout, your full Cashback balance will be applied automatically.If the order total is less than your Cashback balance, your Cashback will pay for the order in full and the remaining balance will still be available for you to spend.
If you choose to withdraw your Cashback, you’ll need to have a balance of £5 or more and you can only withdraw the balance in its entirety.
Do you ever offer greater levels of Cashback?
We have a guaranteed rate of 1% on absolutely everything, but keep an eye out for increased Cashback offers on products and categories that you’ll love.As an OnBuyer, you’ll always get the best deals and be the first to know about our latest offers. You can even use an exclusive offer at the same time as other promotions on our site to get maximum Cashback! Head to our Popular page to sign up for our emails so you don’t miss out.
Can I earn Cashback on everything?
Yes! We guarantee Cashback on every single item you buy on OnBuy, every single time.To earn Cashback, just make sure you’re logged into your OnBuy account when you pay. As soon as you complete an order, your Cashback will be instantly added to your Cashback Hub!
If an order is of a high value, our team may perform some additional checks before your Cashback becomes available. Don’t worry, this only takes a couple of working days and we’ll let you know via email as soon as it’s yours to spend.
What do you think of OnBuy's new Cashback Loyalty program? Let us know in the comments below!
I had a customer open THREE separate INAD cases back to back in Feb. She told a bunch of falsehoods in her comments on the case and refused to provide pictures to back up what she was saying, so I called her out on in it with proof that her statements were untrue.
Even though I knew she was trying to scam me, of course, I approved the returns [all 3] and provided a pre-paid shipping label.
She never sent anything back. I got 3 messages from eBay's system saying "We've closed your buyer's return because we have no record that they shipped the item back to you."
However, eBay's system counted all of them against me in my Service Metrics, causing my "Item not as described returns" rate to be: 0.98% even though the buyer was an obvious scammer and didn't return the items.
I didn't have to refund her since she never shipped anything back so there's not a problem there and eBay did remove her feedback, but eBay still counted the cases against me in my 'service metrics' percentage making me look bad in comparison to my peers.