Poshmark Rolls Back Search Changes, Updates From PoshFest

Liz Morton
Liz Morton


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Poshmark's PoshFest kicked off this week with the State of the Posh Union keynote from CEO Manish Chandra and sellers were excited to hear that Poshmark will be rolling back controversial changes to the search algorithm that were instituted back in March.

Poshmark Updates Search - Again
Poshmark continues testing new optimizations & default sort options for search.

Manish said:

Who has algorithms on their mind? Nobody, right? Sorry, it's a painful topic I know and I really want to acknowledge the pain that search has caused to a lot of people over the last 6 months. I'm here to actually say that we will be rolling it back starting this weekend.

I know it's a bit of a change so for some of you it may be positive or negative but this is something that comes from a pure place of love. While there may have been some positive impact for it, the net negative impact of how it sort of split the community, how it made everyone feel, we want to get away from it. We'll solve it other ways, but that is the key.

The reaction from the crowd was overwhelmingly positive with laughter and cheering as he acknowledged the pain the changes had caused and promised to make things right.

We'll see how Poshmark plans to tackle search in other ways going forward, but this was a masterclass in empathy and emotional intelligence that many CEOs of competing marketplaces should absolutely take to heart.

Manish also highlighted the new Posh Shows live shopping feature - impressively saying the team took it from concept paper to beta launch in 59 days flat!

Poshmark Shows Live Shopping Beta Test
Poshmark is the latest to jump into live shopping trend with Posh Shows launching September 22nd.

And a few other announcements coming out of PoshFest including saved searches, scale to fit photos, QR code shipping labels, and faster payout options.

ICYMI: Latest Features Announced at PoshFest 2022
We just announced an exciting roundup of new features at PoshFest. If you didn’t get a chance to tune in, don’t worry—we got you! Along with the beta launch of Posh Shows, we announced more seller …

Sell Fast

  • My Saved Searches: The wait is almost over! Coming shortly, we’ll automatically share listings to the most relevant shoppers who are looking for items like yours.
  • Scale to Fit Photos: Cropping photos when creating listings? Soon, you’ll be able to pinch and zoom out so that your full item is visible in the frame!
  • Update on Search: Starting this weekend, we’re rolling back our recent changes to Search—get your listings ready!

Ship Fast

  • No Printer Shipping: No printer? No problem! Sellers in the U.S. will be able to take your package directly to USPS and show them a QR code that’ll print and ship it all in one go (goodbye printing labels yourself!).

Get Paid Fast

  • Added Payout Options: We’re adding faster payout options for you to access your earnings faster than before. Coming soon, sellers in the U.S. will be able to cash out with Instant Transfer, PayPal, and Venmo. Sellers in Canada will be able to cash out with PayPal.

What do you think of PoshFest 2022 so far? Is Poshmark heading in the right direction by rolling back search changes? Let us know in the comments below!

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Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.

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@rubeemoon
CONFUSION!!!! There is poshblog from March saying they were rolling back these changes then. So did they NOT roll back SEO changes in March??? By the way, CEO gets little credit seeing as how his compassion is half a year late and crushed alot of sellers. Also its been SIX long months without a peep of info to sellers on what was going on. Not sure what Tracy Sun really does. Really wish they would do better!
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Recent Comments
Avatar PlaceholderConcerned3 hours ago
It is Slowwwwwww and is more expensive to the buyer. In the past items I have ordered will sit at the hub for around 2 weeks. I avoid ebay unless I cannot get it elsewhere.
Avatar Placeholdermarks30477 hours ago
Hi, I have a friend who had an interesting experience recently that fell under this issue. They sold an item, packed and dispatched to the UK Ebay hub, this was midway through the period as the pause occurred. They then received a message from the buyer that they had checked tracking and discovered that the item had disappeared on ebay, no advice. It then turned out that the tracking had been fudged and the package was with them but not forwarded on to the USA. A few hours of to and fro to get the answer that it was due to the tariff dilemma. NO fault of the buyer(who had paid) or the seller ((who had been paid) and a strange response that the item could not be delivered. The buyer would be refunded in full, the seller would keep payment and the item would not be returned. Strange, Ebay must be hurting paying our both sides of the deal+
Avatar PlaceholdercwiYesterday
  1. Start building out the brand and promoting the heck out of Canadian sellers to our domestic market. Work with Federal/Provincial level governments in the push to build a strong presence here in Canada.

  2. Add other calculated shipping options than Canada Post UPS/FedEx for domestic shipping - partner with couriers nationwide, leverage agreements and software integrations with courier reseller platforms such as Stallion Express. Build out a crowd sourced network using national/regional retail locations as drop points for rural regions, leveraging transport networks to move packages to courier pickup points, akin to the UK courier model but adapted to the Canadian realities.

  3. Create a centralized international shipping clearing house to aide micro businesses with affordable shipping rates and customs clearance to avoid pitfalls and complexities (akin to US eIS).

  4. Bring features forward to the platform from other localizations, such as prepaid best offer acceptance, etc.