Problems with eBay Messages?

Liz Morton
Liz Morton


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I'm seeing multiple reports from eBay sellers who say they are not receiving messages from buyers.

Affected sellers say messages from buyers are not being received in email or showing in their eBay accounts, but when they call support they are told eBay can see the messages on the backend.

Buyers are apparently leaving negative feedback thinking they are just being ignored.  One seller of custom printed items relies on eBay messages for buyers to send pictures for customization - not receiving those messages could result in lost sales and late shipments.


eBay's System Status page shows no disruptions or outages, but that's not surprising - it rarely ever does, even when the technical issues board in the eBay community shows otherwise.

I have to wonder if this latest glitch is related to the many changes being made to the backend and selling pages.  eBay has been pushing out updates and "new experiences" at breakneck speed - and the transition hasn't always been as smooth.


eBay needs to step up to the plate here and protect affected sellers. At a bare minimum, negative feedback should be removed as well as any defects for late shipping related to this issue.

Tech IssueseBay

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Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.


Recent Comments
Avatar Placeholderlessthanthreerecords8 hours ago
Happening to me too. On my active listings page (with the full list) it looks fine, but when I click on them, many have the random characters. I reported it, and that's when one glitch led to another! As I was typing the message after clicking the "?", letters were repeatedly not coming up (usually one or two at the end of a word). I was finally able to get the message entered, but how tedious!
Avatar Placeholderbritishsoeedw-021 hours ago
I'm having the same problem, Vat has ben added to my listings and sales have literally stopped.
Avatar PlaceholderblazeagloryYesterday
I've been selling on ebay since 2003 but i had to get a new account because after having a perfect feedback with ZERO negative feedback, i had one sale go south where the item i had i simply couldn't find in my inventory! So i ended up Ebay roughly 250$. You'd think they'd call me or message me and work out a plan but no, immediately PAY NOW PAY NOW OR YOUR ACCOUNT GETS CLOSED! I sell hand to mouth and usually each sale gets spent on bills QUICK, so i told Ebay i could pay monthly or weekly and pay the balance off in a month or sooner. Anyways, they closed my perfect TRS account. I mean no sympathy or anything after roughly 20 something odd years...SO now my new account after not selling for several months has only a couple sales. I dunno if things have changed but traffic seems waaaaay down but with this last sale, a nice vintage DAVID YURMAN silver bracelet, i had to ship to an authenticator, which I've never had to do. Hey I'm all for it because on ebay the last 20 years, the silver jewelery market has been HIGH RISK fakes labeled .925 yet NOT! LOL So I'm ok with an authenticator program that actually WORKS! So now the bracelet has been in Carlsbad since Monday May 19th 2025. I'm hoping it gets verified by tomorrow. I'll keep you all posted