Sellers Report eBay Offers Glitch 1-22-25

Liz Morton
Liz Morton


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eBay sellers are reporting problems with sending offers to buyers, saying the offer page is unable to load items details and/or the button to send offers is greyed out.

Best Offer Glitch
There seems to be a Best Offer glitch. It says I have 42 eligible but when I try to send the offers with a percentage the screen is shaded out and says no eligible offers to send. Anyone else having this issue?

There seems to be a Best Offer glitch. It says I have 42 eligible but when I try to send the offers with a percentage the screen is shaded out and says no eligible offers to send.

Same here. My SEND Button is grayed Out on all 366.

Cannot send offers to ‘interested buyers’.
‘Send offers’ window is blank when I try to send an offer for any item:

'Send offers' window is blank when I try to send an offer for any item:

Screenshot from 2025-01-21 21-31-39.png

It appears that when you select an item to send an offer on, when ebay dynamically generates the page/popup screen to send an offer on a specific item, it does not pull over any item information (no photo, no price info), so that if you put in a lower price or percentage off amount, the system has no price info to compare to and see if you've made a proper offer and enable to Send Offer button.

Since it cant do this comparison, the Send Offer button is constantly greyed out and unable to be used.

The problem appears to be a global issue with users in the eBay UK community also reporting before impacted.

Send Offers to Interested Parties not working
When I try to send offers to interested parties, the pop up window is not populating properly, most of the right side of the window is blank. (Usually contains details of the listing including a picture.) If I enter an offer price, the send offers button remains greyed out.

When I try to send offers to interested parties, the pop up window is not populating properly, most of the right side of the window is blank. (Usually contains details of the listing including a picture.)

If I enter an offer price, the send offers button remains greyed out.

UK community staff, Kat@eBay, responded acknowledging the have received multiple reports and forward them to the technical department.

We have had further reports of this happening with send offers from other users. I will log it with tech.

In the meantime, affected sellers say the problem appears to only be in the desktop web experience and they are still able to send offers via the eBay app as a workaround.

Stay tuned for updates and let us know in the comments below if you are experiencing problems sending offers on eBay!

eBayTech Issues

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Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.


Recent Comments
Avatar Placeholderterry5513 hours ago
Sales down 40% from last year, this is gonna be a small business killer
Avatar PlaceholderJaeLynnYesterday
I've had this happen a few times, and it confused me. One seller alleged that they had to use Amazon's services to make sure I got my item in time. I recently bought something simple, and the seller made a mistake. They'd sent me 3 different messages, one of them too early, telling me they hoped my item arrived in perfect condition. The next day, the item was marked as shipped, and I got an official Ebay shipping email. The seller was using direct messages to give me item updates. If I wanted Amazon, I'd have used them myself! lol
Avatar Placeholderlessthanthreerecords2 days ago
Happening to me too. On my active listings page (with the full list) it looks fine, but when I click on them, many have the random characters. I reported it, and that's when one glitch led to another! As I was typing the message after clicking the "?", letters were repeatedly not coming up (usually one or two at the end of a word). I was finally able to get the message entered, but how tedious!