StockX Updates US Returns Policy, Extends Returns For Holidays
Sneaker marketplace StockX is updating their US returns policy, allowing more flexibility for buyers to return shoes and extending the return period for the holidays.
Announced today, StockX introduced a new Returns Policy for US-based customers, offering an enhanced shopping experience with more flexibility.
For the first time ever, US customers can return eligible items within 14 days of delivery for a full refund in the form of StockX credit, minus the original shipping cost. This policy aims to provide customers with an additional layer of confidence when making purchases.
“At StockX, we’re always listening to our customers to ensure that we deliver the best possible shopping experience from start to finish. The ability to return items has long been one of our most requested features,” said StockX’s VP of Customer Experience and Insights, Jacob Fenton.
“That’s why we’re excited to introduce our new Returns Policy, designed to give our US customers added peace of mind when making purchases on our platform. This new policy, along with No Fee Resale and our Buyer Promise demonstrate our commitment to providing customers with a seamless, secure, and confident shopping experience on StockX.”
The blog post went on to provide details about the new policy, including allowing purchases made between November 27th - December 31st to be returned through January 15th 2025 to allow extended time for holiday shoppers.
- Eligibility: Returns for StockX Credit are available only for eligible items, which is determined based on the exact product and size. As of today, over half of all trades are available for returns. You can see which items are available for return on the item’s product page.
- Condition Requirements: The item must be received by StockX in the same condition that it was delivered in. That means the StockX tag cannot be removed, or the StockX sticker must still be attached.
- Not Eligible for Returns? For items that are not available for Returns, check out No Fee Resale, and resell your recently purchased items with zero fees for up to 90 days.
- Extended Return Window for Holiday Shoppers: Eligible purchases made between November 27 – December 31, 2024 can be returned through January 15, 2025 as a part of StockX’s Holiday 2024 extended return policy.
StockX says they plan to expand this new returns policy globally in 2025 as the company gears up for a major leadership change with CEO StockX stepping down and current COO Greg Schwartz taking the helm at the first of the year.
Liz Morton
What do you think of StockX's new return policy? Let us know in the comments below!
eBay seller since 2022
Just started selling about a year and half ago
800 items sold 99.7 feedback
Recently I went away for family things for 30 days set my acct to be away … got back with items not received cases opened
I wasn’t able to revise existing listings post new listings OR refund the buyer from my eBay funds …
The items were caught up in recent wild fires but ended up being delivered late. I had to beg the buyer to let me pay them off of eBay to close the case because it was on hold and I wasn’t able to refund them from my eBay acct etc…. So luckily they obliged and I did … but ever since then my acct must be strikes as high risk because funds have been on hold 3 days after delivery since then indefinitely might I add… I get the run around everytime etc etc FINALLY I got someone saying it’s temporary it’ll be back to normal etc. these r all reps from escalated departments… one lady told me that with my history and feedback I’ve proved beyond doubt that I’m reliable seller and shouldn’t be on hold she put in for a appeal never heard back got the run around for another few months… they keep telling me I’ve been chosen for the new update they r rolling out total BS … do you believe that sellers will stay on eBay with these holds ? No they will simply go to another platform … they r 100% making money on the holds and use any reasoning to tell you basically no and keep profiting…. The get around is creating a new acct… these cases were closed without eBay having to step in and might I add I lost $$ and its been truly frustrating esp since I’ve built the acct up but I know I can do it again.. when they tell me its going to happen to all accts I just mention how my brother just opened one n now has immediate payments they don’t know what to say I don’t think they really even know.,, its sad n scummy but I see a class action lawsuit coming honestly ! I don’t know💬 if I forgot anything but well written thanks for the information. Have a great one!