AI
How ecommerce marketplaces like eBay, Amazon, Etsy, Mercari, Poshmark, Shopify & more use AI, LLMs & Machine Learning in buying & selling experience.
eBay Tests AI Generated FAQs In Search Results Paid Members Public
eBay continues testing ways to integrate generative AI with users noticing a new FAQ module displaying in some search results on the mobile app.
Press, Hold, Discover: eBay Unveils Enhanced Access To Visual Search In Mobile App Paid Members Public
eBay integrates AI & image recognition further into homepage discovery with new press & hold functionality to shop similar items in the eBay app.
eBay Rolls Out AI-Powered Tech Support Chat For Developers Paid Members Public
eBay introduces AI technical support chat assistant for developers, providing 24/7 self serve help directly in the Developer Program experience.
eBay Expands Magical AI Bulk Listing To More Categories, But Results Still Show Limitations Paid Members Public
eBay is expanding AI "Magical Bulk Listing" to include more categories, but demo shows the tool has limitations, still requires manual inputs.
eBay's "Phenomenal" Customer Experience: Who Are They Trying To Convince? Paid Members Public
eBay VP Derek Allgood interview spills secret to "phenomenal" customer experience, raising questions about AI, automation & employee morale.
Poshmark Launches Smart List AI Image-Based Listing Experience For Sellers Paid Members Public
After a year of beta testing, Poshmark is rolling out Smart List AI-powered image-based features to streamline selling experience on the site.
eBay Revamps Item Policy & Content Reporting System; Users Flag AI Enforcement Gaps Paid Members Public
eBay rolls out new item policy & content reporting system, but users worry bad actors can easily fool AI enforcement bots.
eBay Explore Tests Downvoting To Let Buyers Rate AI-Powered Recommendations Paid Members Public
eBay Explore AI fashion recommendation tool tests thumbs down feature for instant user feedback on quality & relevance of results.
Is Etsy Lying About Frequency & Amounts Of Seller Offered Discounts? Paid Members Public
Sellers say Etsy adds misleading messaging about discount frequency & amounts, raising concerns about false advertising & bad buying experiences.
Depop Launches Image Based AI Listing To Speed Up C2C Fashion Sales Paid Members Public
Etsy-owned fashion marketplace Depop has launched AI powered listing using a single photo, speeding up circular economy selling on the platform.
eBay Uses AI To Detect Sellers Skirting Cancellation Policies - What Happens When Bots Get It Wrong? Paid Members Public
eBay is turning to AI to detect & punish sellers who try to skirt cancellation policies, but what happens if the bots don't always get it right?
eBay Rolls Out New AI Powered Image-Based Listing Experience For Trading Cards Paid Members Public
eBay introduces new image-based listing feature for trading cards, building on COMC partnership to streamline selling process.
eBay Tests New "Have Us Call You" Support Option; Sellers Worry They May Be Talking To AI Paid Members Public
eBay tests new "have us call you" customer service option - will it give sellers easier access to human support or shuffle users to AI?
eBay Search By Image Malfunctions, Shows Wildly Irrelevant Results Paid Members Public
eBay app users report Search By Image feature is malfunctioning, returning wildly irrelevant results that do not match items being searched for.
eBay Wins "Best Generative AI Solution" Award - Well Deserved Honor Or Marketing Hype? Paid Members Public
eBay has won Best Gen AI Solution at the 2024 AI Breakthrough Awards - is it a well deserved honor for tech innovation or just marketing hype?
eBay Support Snafu Sends Sellers In Automated AI Circles Paid Members Public
eBay sellers report trouble getting through to customer support, being sent around in AI automated circles due to apparent call "routing issues".
eBay Testing New AI Search & Discovery Features To Curate Personalized Search Experience Paid Members Public
eBay tests adding generative AI more overtly into search & discovery with conversational query prompting to curate more personalized results.
Etsy Tests AI Review Summaries - Sellers Say They Hate It Paid Members Public
Sellers are not holding back about a new Etsy test that uses AI to summarize product reviews on the site - in short, they hate it.
