eBay
eBay news, tips, insights & commentary from an expert ecommerce perspective.
eBay's "Phenomenal" Customer Experience: Who Are They Trying To Convince? Paid Members Public
eBay VP Derek Allgood interview spills secret to "phenomenal" customer experience, raising questions about AI, automation & employee morale.
eBay US Fall Seller Update October 2024 Paid Members Public
eBay US releases Fall October 2024 Seller Update with changes to Feedback policies, Product Research, Flexible Cash Advance, EIS to Canada, Shipcover insurance & more!
eBay UK October 2024 Seller Update Paid Members Public
eBay UK releases October 2024 Seller Update with changes including Feedback policies, AI image enhancement, Product Research, 1:1 seller clinics & more!
eBay Introduces Q&A Feature For Listings Paid Members Public
eBay has announced a new Q&A feature is coming soon, encouraging sellers to prepare their listings ahead of Fall Seller Update.
eBay Australia October 2024 Seller Update Paid Members Public
eBay Australia releases October 2024 Seller Update with changes to postage rate tables, fixing problem listings, Feedback policies, Product Research & more!
eBay Q3 2024 Pre-Earnings Commentary & Highlights Paid Members Public
eBay is set to report Q3 2024 earnings October 30. Take a look back at highlights from Q3 and what's happening so far in Q4 2024!
eBay Pursues Aggressive GMV Targets As Live Collectibles Selling Competition Heats Up Paid Members Public
2+ years after launching, eBay Live is finally getting serious about ramping up livestream selling GMV as Collectibles competition heats up.
eBay Plans Winter 2024 Seller Check-In For November 14 - Will Seller Update Follow? Paid Members Public
eBay's last Seller Check-In event of 2024 is slated for November 14th, with sellers eagerly waiting to see if a seller update is coming soon.
eBay Revamps Item Policy & Content Reporting System; Users Flag AI Enforcement Gaps Paid Members Public
eBay rolls out new item policy & content reporting system, but users worry bad actors can easily fool AI enforcement bots.
eBay Introduces "Shop More, Ship Together" For Auctions With Immediate Pay Required Paid Members Public
eBay rolls out "Shop More, Ship Together" for combined shipping on auctions with "immediate" pay required, but 7 day delay may cause unpaid item problems.
eBay Balance Frustrates UK Sellers: Is Withdrawing Funds Too Complex? Paid Members Public
Private UK sellers frustrated by new eBay Balance - has eBay made it needlessly difficult to withdraw funds in attempt to keep money on the site?
eBay Explore Tests Downvoting To Let Buyers Rate AI-Powered Recommendations Paid Members Public
eBay Explore AI fashion recommendation tool tests thumbs down feature for instant user feedback on quality & relevance of results.
eBay 1099-K Goes Electronic By Default, Will Need To Opt Back In If You Want Paper Copy Mailed Paid Members Public
eBay says 1099-K tax forms for all sellers who meet applicable thresholds will be defaulted to electronic delivery only on October 31, 2024.
eBay VP Derek Allgood Touts "People-Centric" Customer Service On Forrester CX Cast Paid Members Public
eBay VP Global Customer Experience Derek Allgood stopped by CX Cast to discuss people-centric service - a concept many believe eBay has strayed away from with AI & automation.
eBay's Market Strategy In Focus As Key Business Development Leaders Exit Paid Members Public
eBay undergoes changes in market & growth strategies as key US, UK & EMEA Business Development leaders exit - with some heading to competitors.
eBay Introduces Dynamic Target Daily Budget For Promoted Listings Priority CPC Campaigns Paid Members Public
eBay updates Promoted Listings Priority CPC campaigns to dynamic Target Daily Budgets - will sellers maintain same control over maximum ad costs?
eBay USPS Ground Advantage Glitch Shows No Discounts & Massively Inflated Rates Paid Members Public
eBay sellers report glitch in USPS Ground Advantage rates showing no negotiated discount or clearly wildly inaccurate estimates when listing.
eBay Tests New Variation Listing Form Design; Sellers Say It's Inefficient & Difficult To Use Paid Members Public
eBay sellers spot listing form design change test, replacing list-based variation creation process with time wasting "bubble cloud" experience.
