Returns
Ecommerce returns and reverse logistics
Amazon Extended Holiday Returns Start November 1, 2024 Paid Members Public
US sellers anxiously await announcement of Amazon's 2024 extended holiday returns policy - does Amazon Japan hold a clue?
Stealth eBay Policy Update Allows Buyers To Get Advance Refunds On Returns Paid Members Public
eBay quietly updates refund policy to allow some buyers advanced credit on returns as questions remain about Trusted Buyer program.
eBay Floats Free Car Parts Returns For Any Reason In New Survey Paid Members Public
eBay considers offering free Auto Parts returns for any reason, with sellers picking up tab either directly or with increased Final Value Fees.
eBay Return Fraud Exposes Service Metric Penalty Conflicts & Seller Protection Failures Paid Members Public
eBay seller faces potentially business-killing penalty fees as return fraud & abuse expose Service Metrics conflicts & seller protection failures.
Mercari Backtracks On New Return Policy, Reverts Back To Not As Described Only Paid Members Public
A month after launching returns for any reason, Mercari reverts to previous policy only allowing returns for damaged or not as described items.
Amazon FBA High Returns Fees Coming In June 2024 Paid Members Public
Amazon will begin charging a returns processing fee for Fulfilled By Amazon (FBA) products with a high return rate, effective June 1, 2024.
eBay Buyers Perplexed By Parts & Accessories Guaranteed Fit Eligibility & Returns Process Paid Members Public
eBay Motors Guaranteed Fit returns process and eligibility requirements leave buyers confused and disappointed with little help from support.
Amazon Forcing Free Instant Replacement For Returns On Some Seller-Fulfilled Orders Paid Members Public
Amazon will allow buyers to receive free instant replacements for returns on some seller-fulfilled orders, starting February 12, 2024.
Pitney Bowes & PackageHub Partner On National ‘No-Box/No-Label’ Returns Drop-off Network Paid Members Public
Pitney Bowes & PackageHub launch national returns drop-off network to enable no-box & no-label returns at 1,000 locations across the US.
eBay Bug Moves Return Policy Under Description On Listings Paid Members Public
Sellers notice their Return Policy information has moved to a new place listings as eBay unveils new View Item Page design.
Amazon Faces Class Action For Recharging Instant Refunds On Returned Goods Paid Members Public
Amazon hit with class action alleging they wrongfully recharged for items returned on time & in original condition.
Amazon Looks To Cut Costs Of Free Returns Paid Members Public
Amazon's cost cutting moves continue with a new policy that will charge a fee for some return options that used to be free.
Amazon Tags Frequently Returned Items, Encourages Buyers To Do More Research Paid Members Public
Amazon Frequently Returned Item tag warns of potential product issues, encourages reading details & reviews.
Amazon Stops Returns On Custom & Personalized Items Paid Members Public
Amazon announces custom & personalized items will no longer be eligible for returns effective February 15.
eBay Brings Free Returns For Car Part Fitment To US Paid Members Public
eBay will cover return shipping cost of some Parts & Accessories returns starting January 17, 2023.
Is eBay Ending Return Shipping Label Program? Paid Members Public
Seller reports customer service reps say eBay is discontinuing purchasing return labels on the platform - is it true?
Is It Time To Reconsider Free Returns In Ecommerce? Paid Members Public
With rising shipping costs, some retailers are rethinking free returns - is it time for marketplaces to do the same?
Amazon Walks Back Extended Holiday Returns Paid Members Public
Amazon walks back extended holiday return policy in response to seller feedback.
